Customer Support Senior (Onsite)

Job Title: Customer Support Senior (Onsite)

Location: Washington, DC

Duration: 03 Months with possible extension

Job Description:

11-15 years of experience. Provides technical assistance to computer system users on a variety of issues.

Responsibilities:

• Provides technical assistance to computer system users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Answers questions or resolve computer problems for clients in person, via telephone or from remote location.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Provides service and preventive maintenance activities on terminals, printers, personal computers basic knowledge of electrical/mechanical principles and basic electronics.
• Reads and comprehends technical service manuals and publications.
• Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
• Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Strong communication skills.
• Assists in coordination of changes, upgrades, and new products, ensuring systems shall operate correctly in current and future environment.
• Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner.
• Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Able to work in a team environment.

Minimum Education/Certification Requirements:

• Bachelor's degree in IT or related field or equivalent experience

Skills:

Skills

Required / Desired

Amount

of Experience

Providing technical support to computer system users by telephone, email, etc.

Required

11-15

Years

Maintaining personal computers, systems and printers

Required

11-15

Years

Installing and troubleshooting computer operating systems and software

Required

11-15

Years

Bachelor's degree in IT or related field or equivalent experience

Required