What are the responsibilities and job description for the Director of Operations - Financial Services Industry position at Seres Smith Consulting?
Director of Operations Responsibilities
Human Resources
Qualifications and Skills
Human Resources
- Lead the full-cycle hiring process, including recruiting, interviewing and onboarding.
- Review, maintain and administer employee benefits, ensuring compliance and competitiveness.
- Address employee relations matters, including complaints, disciplinary actions, warnings, and performance documentation.
- Coordinate employee time off, scheduling, and coverage planning.
- Develop, implement and maintain company policies and procedures.
- Prepare and coordinate annual performance reviews for the President with Staff and Advisors.
- Manage quarterly review follow-ups, ensuring accountability and progress toward goals.
- Review recorded client and internal calls and provide constructive feedback to improve service quality and compliance.
- Act as the central point of alignment across departments.
- Analyze organizational structure, roles, workflows, and processes; recommend and implement improvements.
- Identify operational risks and develop mitigation plans.
- Establish, monitor and report key performance indicators (KPIs) to evaluate organizational health and performance.
- Provide regular KPI reports and insights to Partners and senior leadership.
- Mentor, coach, and manage department heads and mid-level managers.
- Support leadership development and succession planning across teams.
- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Lead initiatives to evaluate team effectiveness and take the organization to the next level.
Qualifications and Skills
- Proven experience in human resources, operations, or people management.
- Strong leadership, communication, and coaching skills.
- Ability to manage sensitive employee matters with professionalism and discretion.
- Analytical mindset with experience tracking KPIs and improving workflows.
- Strong organization skills and ability to manage multiple priorities.