Executive Assistant / Operations Manager

Company Description

Kevin Lu is a Broker Associate affiliated with Christie’s International Real Estate Sereno, representing clients across Silicon Valley and the greater Bay Area. This role is employed directly by Kevin, who operates independently and manages multiple real estate, development, and investment ventures.

Role Description

This is a high-trust, high-impact role supporting a busy real estate principal with multiple active businesses. You will act as the central nervous system for day-to-day operations — anticipating needs, keeping projects on track, and making sure nothing important slips. You’re not just reacting to tasks. You’re owning outcomes.

Core Responsibilities

1. Executive Support (Strategic, Not Clerical)

• Own principal's calendar with context and intent, not just scheduling
• Prioritize meetings, prep agendas, flag conflicts, and protect deep-work time
• Draft, organize, and follow up on important emails and communications
• Act as a thoughtful gatekeeper with clients, partners, and vendors

2. Operations & Project Management

• Track multiple concurrent projects (listings, developments, rentals, investments)
• Maintain task systems, timelines, and accountability across stakeholders
• Follow up relentlessly — contractors, agents, designers, lenders, attorneys
• Create simple SOPs and checklists where chaos currently lives

3. Real Estate–Adjacent Execution

• Coordinate listing prep, escrow timelines, inspections, disclosures, and deadlines
• Assist with rental property operations (leases, renewals, tenant communications)
• Organize deal docs, due diligence files, and transaction records
• Liaise with accountants, bookkeepers, and legal advisors as needed

4. Marketing & Growth Projects

• Support and execute marketing initiatives that grow the overall business
• Coordinate campaigns across personal brand, client outreach, referrals, and long-term relationship building
• Coordinate marketing initiatives across listings, personal brand, and business entities
• Manage timelines for listing launches, photography, staging, collateral, and online distribution
• Assist with CRM organization, client follow-ups, and marketing campaigns
• Coordinate with photographers, designers, videographers, and marketing vendors
• Keep marketing assets, copy, and calendars organized and on schedule

5. Business & Personal Admin

• Track expenses, reimbursements, and recurring payments
• Help with travel planning, scheduling around family commitments, and life logistics
• Keep digital systems organized (Drive, CRM, project tools)

Qualifications

Must-Haves

• 5 years as an EA, Operations Manager, or Chief of Staff–type role
• Exceptionally organized, calm under pressure, and proactive
• Strong written communication — clear, concise, professional
• Comfortable managing up and pushing back when needed
• Tech-savvy (Google Workspace, CRMs, task tools, spreadsheets)

Nice-to-Haves

• Real estate, finance, or professional services background
• Experience supporting entrepreneurs or founders
• Familiarity with escrow processes, listings, or property management
• Bay Area local knowledge

Personality Fit

• Quietly confident, low drama, high follow-through
• Thinks in systems, not just tasks
• Takes pride in making other people more effective
• Discreet, trustworthy, and detail-oriented

Compensation

• Competitive base salary (commensurate with experience)
• Performance bonus tied to impact and reliability
• Year-end profit sharing tied to team performance
• Long-term upside for the right person as responsibilities expand
• Healthcare benefits (or healthcare stipend) available

Why This Role Is Compelling

• Direct access to decision-making and strategy
• Exposure to high-end real estate, investments, and entrepreneurship
• Opportunity to grow into a Head of Operations / Chief of Staff role
• You’re interacting with clients and making real things happen