What are the responsibilities and job description for the Housekeeping Manager 5* Ultra Lux position at Serenity Recruitment Group?
Housekeeping Manager — Confidential — Miami Beach, Florida
A new kind of property is opening in Miami Beach this summer, and we’re looking for a hands-on Housekeeping Manager to set the standard from day one.
Our client is pioneering an entirely new asset class — a step above trophy Class A — built around the idea that a workplace should feel like a five-star hotel. Think Aman, Soho House, and One World Trade combined, with offices instead of rooms. High-end retail, spa, wellness, biohacking, food and beverage, a rooftop bar, a nightclub, and triple-Class-A offices with corporate headquarters, hedge funds, and law firms as tenants. The flagship opens this summer with 85% pre-lease occupancy already secured, and a national expansion to follow.
This is hospitality-led real estate in a category that has never had it. The cleanliness and presentation standard is what makes the experience real. The Housekeeping Manager owns it.
The role
This is a working, hands-on role. You will be on the floor with the team every day — not behind a desk. You will own the cleanliness and presentation of every public area and amenity space, lead the housekeeping team day-to-day, conduct daily inspection rounds, manage quality control, run vendor and supply operations, and set the standard from day one. You’ll hold the team and every third party accountable to it.
You notice what others miss — the nick in the wall, the smudge on the glass, the lampshade that’s slightly off-center. That instinct is the role.
This position is positioned to grow into a Director of Housekeeping seat as the property scales. You’ll report directly to the GM.
What we’re looking for
• 7–10 years of housekeeping experience, with at least 3–5 years in a lead, supervisory, or management capacity at a five-star luxury hotel
or resort• Demonstrable detail orientation — you walk a property looking for what’s wrong, and you find it
• Bilingual English/Spanish — required to lead a frontline team effectively
• Hands-on, floor-leading style — not a back-office or admin profile
• Hotel background is required; Forbes-rated property experience is strongly preferred
• Experience leading in-house housekeeping teams (not vendor management only)
What you’ll get
• $65,000–$75,000 base salary plus bonus eligibility
• Full benefits package
• Monday–Friday primary schedule — occasional weekend or event work, but no hotel-style overnight rotation
• A new flagship property to build your reputation around — and a clear progression to Director of Housekeeping
This is a confidential search. Apply privately or reach out directly for a discreet conversation.
Salary : $65,000 - $75,000