What are the responsibilities and job description for the Medical AR Coordinator position at Serenity Mental Health Centers?
Medical AR Coordinator – Healthcare Billing
Location: Lehi, UT
Employment Type: Full-Time
Compensation: Competitive pay
Support the revenue cycle by managing insurance follow-up, resolving outstanding claims, and ensuring timely account closure. This role is ideal for experienced medical AR professionals who thrive in fast-paced environments and take ownership of their work.
About the Role
- Coordinate and manage assigned medical accounts receivable
- Partner with third-party payers to resolve outstanding balances
- Drive timely, accurate claim adjudication and account resolution
Key Responsibilities
- Review claim and account status through payer portals and direct outreach
- Follow up with payers via phone, email, and online tools to resolve balances
- Document payment status, actions taken, and next steps in the EMR system
- Resolve accounts through appeals, corrections, adjustments, and billing updates
- Coordinate medical record requests and additional documentation when needed
- Apply sound judgment and problem-solving skills to resolve complex claim issues
- Proactively identify patterns or delays and escalate for leadership support
- Stay current on payer rules, filing limits, regulations, and compliance standards
- Protect patient confidentiality and follow all internal policies and controls
Requirements
- 2 years of medical accounts receivable or insurance collections experience
- High School Diploma or GED (Associate or Bachelor’s degree preferred)
- Working knowledge of commercial and government insurance plans
- Familiarity with CPT, ICD-10, and insurance processing guidelines
- Proficiency with Microsoft Excel, Word, Outlook, and Teams
- Experience with payer portals such as Availity or Waystar (eCW preferred)
- Strong attention to detail with accurate data entry skills
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple priorities
Preferred Qualifications
- CRCS (Certified Revenue Cycle Specialist) certification
- Behavioral health billing experience
- Knowledge of CCI edits, bundling, medical necessity, and COB issues
- Strong analytical and reporting capabilities
Pay & Benefits
- Competitive compensation with advancement opportunities
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after first year) 10 paid holidays
About Serenity Healthcare
Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven’t worked. Our revenue cycle team plays a vital role in supporting patient access, financial accuracy, and long-term growth.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a criminal background check and drug screening.