What are the responsibilities and job description for the Specialist, Admissions position at SERENITY LANE?
About Serenity Lane
At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others—you belong here.
About the Role
We are seeking an Admissions Specialist, to be the first point of contact for individuals seeking support and treatment for substance use disorders. Your role is vital in evaluating patient needs, coordinating assessments, and facilitating smooth transitions into care. You’ll work closely with clinical teams to ensure timely, compassionate, and professional service from first contact through admission. This is a high-impact position ideal for someone with a strong clinical foundation, exceptional interpersonal skills, and a passion for making a difference in the lives of others.
What You’ll Do
(Please note this is not an exhaustive list of responsibilities and duties)
• Serve as the first point of contact for individuals seeking treatment, providing accurate information and compassionate support.
• Conduct screenings and assessments to determine appropriate level of care using ASAM and DSM-5 criteria.
• Coordinate the admissions process, including documentation, scheduling, and warm handoffs to clinical staff.
• Accurately enter client data and manage follow-ups to ensure timely and complete admissions.
• Collaborate with clinical teams to review risk factors and support smooth transitions into care.
• Assist in crisis situations and support intake operations during evenings or weekends as needed.
What We’re Looking For
• High School Diploma
• CADC-R certification, minimum (must obtain CADC I within 12 months of hire)
• Clinical Knowledge: Familiarity with ASAM criteria, DSM-5, HIPAA regulations, required
• Prior experience conducting clinical assessments in healthcare, preferred
• Strong clinical interviewing, assessment, and documentation abilities
• Proficiency in EHR systems and CRM tools (e.g., Salesforce)
• Excellent interpersonal and communication skills
• Capacity to manage sensitive situations with cultural competence and professionalism
• Effective multitasking and time management in a fast-paced environment
• Ability to work collaboratively and adhere to structured protocols
• Ability to pass a background check and drug screen (Serenity Lane is a Cannabis THC-free workplace)
What We Offer
• Medical, Dental, Vision Insurance
• 401k Retirement Plan
• Education Assistance
• Paid Time Off & Sick Pay
• Wellness Programs
• Work-Life Balance
• Opportunities for growth and career advancement
• Supportive, mission-driven team environment
• Inclusive, respectful workplace culture
Why Work at Serenity Lane?
You’ll join a team of professionals dedicated to improving the quality of life for patients and families—and in many cases, saving lives. You’ll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture.
How to Apply
Submit your resume and complete an application at our Serenity Lane Careers Center at serenitylane.org
Questions? Contact: recruiting@serenitylane.org
Qualified applicants will be contacted within two weeks. Offers are contingent on a background check and drug screening.
Diversity & Inclusion at Serenity Lane
Serenity Lane is an Equal Opportunity Employer. We are committed to building a workplace that is diverse, inclusive, and welcoming for all. We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We prohibit discrimination based on any protected characteristic and strive to foster a culture of equity and respect.