Caregiver Support Specialist

Position Summary:

The Caregiver Support Specialist is responsible for guiding and assisting caregivers in understanding and accessing their time off/leave benefits. This role ensures caregivers receive accurate information, timely support, and a seamless experience throughout the leave process. The specialist serves as a liaison between employees, HR, payroll, and benefit providers while maintaining compliance with state, federal, and organizational policies.

Key Responsibilities:

• Employee Support & Guidance: Serve as the primary point of contact for caregivers, educate on eligibility, and provide empathetic support.
• Leave Management: Assist with submitting, tracking, and resolving leave requests while ensuring accuracy.
• Benefit Accuracy & Maintenance: Correct regional benefit assignments, notify caregivers of expiring benefits, and update benefit hours.
• System Support & Troubleshooting: Help with ADP registration, troubleshoot access issues, reset passwords, and escalate as needed.
• Compliance & Documentation: Maintain accurate records, ensure HIPAA and policy compliance, and stay current on laws.
• Training & Education: Create and share educational materials, conduct sessions, and provide one-on-one guidance.
• Coordination & Advocacy: Act as a liaison, support return-to-work planning, and advocate for caregiver needs.
• Customer Service & Problem Resolution: Respond to inquiries, resolve issues quickly, and provide compassionate assistance.
• Reporting & Continuous Improvement: Track leave usage, recommend process improvements, and support policy enhancements.

• Additional tasks, as assigned.

Qualifications:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in a relevant field (e.g., Human Resources, Business Administration) preferred.
• Proven experience in an administrative support role, preferably within a healthcare or human resources setting.
• Demonstrated proficiency with AxisCare caregiver scheduling features is essential.
• Familiarity with ADP Workforce Now or similar payroll/HRIS systems is a significant advantage.
• Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with an exceptional attention to detail.
• Outstanding written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Empathetic and patient demeanor, with a genuine desire to support caregivers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and a proactive approach to addressing challenges.

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