What are the responsibilities and job description for the Operations Manager - Hospitality position at Serenity Healthcare?
Location: Sugar Land, TX
Employment Type: Full-Time
Compensation: $90,000 annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We're looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
What You'll Do
No industry-specific experience required — full training provided.
You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
Employment Type: Full-Time
Compensation: $90,000 annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We're looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
What You'll Do
No industry-specific experience required — full training provided.
- Oversee daily operations in a customer-facing, high-volume environment
- Manage staffing, scheduling, and workflow execution to ensure efficiency
- Lead, coach, and develop team members while driving accountability to performance standards and KPIs
- Monitor and improve key metrics related to service quality, productivity, and overall experience
- Ensure every interaction is professional, efficient, and consistent
- Identify operational gaps and implement process improvements
- Maintain a structured, organized, and results-driven environment
- Step in as needed to support the team and maintain service levels
- Fast-paced environment where priorities shift and strong leadership is essential
- A balance of people leadership and operational execution
- High standards — success is measured by team performance, consistency, and outcomes
- A role where you are actively involved, coaching in real time, and driving results daily
- 10 years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30 employees
- Proven ability to manage performance, track KPIs, and improve processes
- Strong leadership skills with the ability to coach, motivate, and develop teams
- Comfortable working in a structured, process-driven environment
- Highly organized with the ability to manage multiple priorities in a high-volume setting
- Hospitality, restaurant, hotel, or guest services leadership
- Retail or service environments with high standards and performance expectations
- Experience in high-growth or rapidly scaling environments
- Experience leading teams through change, growth, or operational improvements
You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
- $90,000 base salary
- Health, dental, and vision coverage (majority employer-paid)
- 401(k) retirement plan
- Paid time off: 10 days (15 after first year) 10 paid holidays
- Advancement opportunities in a growing organization
Salary : $90,000