What are the responsibilities and job description for the Dental Front Office Lead position at Serene Dental?
Dental Front Office Lead – Serene Dental
Location: SW Portland / Hillsdale Neighborhood
Schedule: Mon, Tue, Thu, Fri 7:30 am-5:00 pm
About Serene Dental
Serene Dental is a thriving, patient-centered two-doctor general practice offering comprehensive care including preventive, restorative, implant, orthodontics, TMJ, airway and sleep services. We've built our reputation on clinical excellence and exceptional patient experiences—and we're looking for an outstanding Practice Manager to help us reach new heights.
Why This Opportunity Stands Out
Exceptional Compensation & Benefits Package:
- Competitive Wage: $28-$31.25
- Profit Sharing: Share in our success
- Retirement: 401(k) with generous employer match
- Health Benefits: Medical and vision insurance
- Work-Life Balance: Paid holidays and generous PTO
- Professional Development: Continuing education support and conference attendance
- Complimentary Dental Care: In-house treatment benefits for you and your family
Work-Life Schedule:
- Clinical Days: Mon, Tue, Thu, Fri (8:00 AM–4:30 PM)
- Administrative Day: Wednesday (flexible Schedule)
- No evenings. No weekends.
KEY RESPONSIBILITIES
Patient Experience & Revenue Optimization:
- Create memorable first impressions through warm, professional patient interactions
- Present treatment plans with clarity and confidence to maximize case acceptance
- Improve A/R practices to achieve 100% collection at the time of service
- Increase production by implementing strategic scheduling models
- Design flexible in-house payment solutions that make dental care accessible
- Optimize revenue through strategic billing, collections, and accounts receivable management
- Oversee insurance processing with precision and follow through on claims submission, processing, and resolution
Team Leadership & Culture:
- Inspire and mentor our front office team to deliver consistent excellence
- Facilitate productive monthly team meetings that align staff with practice goals
- Conduct meaningful annual performance reviews in partnership with our doctors
- Foster a collaborative, positive workplace culture where team members thrive
Operations & Compliance:
- Ensure flawless HIPAA compliance
- Manage financial operations including daily deposits and financial reporting
- Coordinate seamlessly with specialty offices and manage referral relationships
- Partner with our marketing team to implement growth strategies and track results
Ready to Make an Impact?
Join a practice that values your expertise, invests in your growth, and offers genuine work-life balance in one of Portland's most desirable neighborhoods.
To Apply: Please submit your resume along with a cover letter describing:
- Your most significant achievement in practice management
- Your approach to team leadership and culture-building
- Why you're interested in Serene Dental specifically
Serene Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Questions? We're happy to discuss this opportunity further. Serious candidates will be contacted for an initial phone screening within one week of application.
Job Type: Full-time
Pay: $28.00 - $31.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $28 - $31