Customer Service/Sales Representative

Job Title: Customer Service Rep

Company: Serene Dental

Location: 6610 SW Capitol Hwy. Portland, OR 97239

About Us: We are a small, private practice dental office dedicated to providing exceptional patient care in a comfortable and friendly environment. We are committed to helping our patients achieve optimal oral health.

Job Description: We are seeking a highly motivated and experienced customer service rep to join our team. The ideal candidate will be detail-oriented, have excellent communication skills, and possess a strong understanding of dental insurance processes. As a receptionist you will play a crucial role in ensuring our patients receive exeptional customer service.

Responsibilities:

• Answering phone calls
• Scheduling patients
• Checking patients in and out
• Collecting co-pays and deductibles
• Entering insurance information into the practice manangement software
• Processing incoming referrals
• Presenting treatment plans
• Maintaining accurate patient and insurance records.
• Maintaining a clean and organized work space
• Collaborating with the dental team to ensure a smooth patient experience.
• Other front office dues as assigned by team members

Qualifications:

• Proven experience in service or medical/dental industry
• Excellent communication and interpersonal skills.
• Exceptional organizational skills and attention to detail.
• Ability to multi-task in a fast paced environment
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary
• Paid time off
• Paid holidays
• Health Insurance
• Dental benefits
• Disability insurance - Aflac
• 401K with company match
• FSA (Flexible Spending Account)
• Opportunity for professional growth
• Performance bonus

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $28