What are the responsibilities and job description for the Experience Coordinator position at Serendipity Labs?
At Serendipity Labs, we pride ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star hospitality service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day.
Your Future Role: Experience Coordinator – Full Time
As an Experience Coordinator, you will create a memorable impression on the potential members, existing members, and visitors to Serendipity Labs, whether over the telephone, or face to face. Your engaging personality and love for hospitality, will help you deliver an exceptionally high standard of personal customer service to our members and guests each day. You are the team member that our members see every day and you love the chance to contribute to making their workday a little better. As the backbone of our daily operations and event execution, a smart, professional appearance and friendly, courteous demeanor is an essential ingredient in being successful in this role, as is the ability to think ahead and anticipate people’s needs. You love people and people love you. All this can be accomplished by:
1. Providing a warm and professional welcome to visitors and users of the lab at reception.
2. Effectively handling phone and in person requestsfor assistance.
3. A keen attention to detail to anticipate Member needs.
4. Opening and closing the lab location so that its ready for business and meeting our brand standards.
5. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
6. Light cleaning duties with strong attention to detailsto ensure the Lab is always to brand standard for our Members.
7. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
8. Creating a community through contributions to member events and fostering ways to engage members and the local community.
9. Generating interest in the lab by assisting with certain local marketing activities.
10. Knowing the Lab’s Members to ensure the best possible handling of requests, visitors, and service requirements.
11. Updating, charging, and maintaining accurate member information in billing software.
12. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
13. Serving as backup to othersimilar positions at other Serendipity Lab locations nearby (if applicable)
Essential Knowledge, Skills, and Abilities:
1) Demonstrate a positive, pleasant, and professional demeanor with exceptional customerservice skills
2) Experience in delivering a high level of hospitality and handling customerservice requests
3) Strong organizational and communication skills; ability to prioritize workload and work efficiently with minimal supervision
4) A high attention to detail and being keen to deliver great experiences
5) Being a self-starter but being open and willing to take direction
6) Knowledge of Microsoft Office suite, including Word, Excel and Outlook
7) Assisting with coordinating and executing events and meetings
8) High School Diploma or equivalent
9) Minimum 1 year experience in a hospitality position
What we offer you:
• Competitive hourly rate
• Paid sick leave
• Ability to be in a start-up culture with an entrepreneurial spirit
• Work in a fast-growing company with tons of growth opportunities
• Support in professional development
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their team leader. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.