What are the responsibilities and job description for the Customer Experience Coordinator position at TFL?
TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Service Coordinator to join our team on-site at our headquarters located in Overland Park, Kansas.
About TFL (Tickets For Less)
At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.
As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.
With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb.
Responsibilities & Job Duties (include, but are not limited to)
- Work with marketplace representatives at StubHub, Vivid Seats, SeatGeek and others to manage issues on TFL orders
- Provide best in class customer service to our marketplace customers – assisting customers with accessing mobile tickets, etc.
- Monitor and respond to critical emails to insure appropriate processing of orders
- Assist with inventory management and optimizing order processing – syncing accounts, attaching PDFs/barcodes, etc.
- Utilize internal and external technology to process and fulfill orders
- Work in the Point of Sale to input new and renewed ticketing inventory
- Work collaboratively with other team members to achieve department and company goals
- Assist with special operations projects as needed
- Handles day-to-day activities to ensure business processes and functions run smoothly
Qualifications
- Bachelor’s degree in a related field preferred
- Must have a passion for sports and/or live entertainment
- Retail, travel, event, sports or live entertainment experience considered a plus
- Excellent communication skills, including verbal & written
- Self-motivation, attention to detail and strong organizational skill required
- Must be able to work independently and as part of a team in a group setting
- Strong ability to multi-task
- Must be able to work under pressure in a fast-paced environment
- Must have an eye for detail
Benefits:
- Competitive salary
- Discretionary performance bonuses
- 401k with company match
- Unlimited vacation
- Medical/Dental/Vision insurance
- Long-term and short-term disability
- Life insurance
- Paid parental leave
Perks:
- $1,000 employee ticket credit
- Company outings to local live events, including Suite tickets to Kansas City’s premier events
- Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
- Casual Dress Code