Senior Operations Specialist

Position Description

At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of the Army Sustainment Command (ASC).

As a Senior Operations Specialist, you will play a key role in supporting our Global Logistics and Support Services III (GLASS III) contract with the U.S. Army Sustainment Command (ASC) in Rock Island, Illinois.

In this role, you will:

• Perform independent in-depth research and analysis of current and emerging policy, regulations, directives, or industrial issues.
• Assist with the management of day-to-day operations, synchronization, and coordination for the Logistics Civil Augmentation Program (LOGCAP) and provide recommendations and information on operational issues.
• Develop and maintain accurate and thorough LOGCAP contract requirements packages (technical data packages, exhibits, diagrams, etc), screen requirements for completeness and accuracy, and suitability.
• Review, prepare analyzes, coordinate and develop draft staff actions and requests for information; prepares or reviews briefings and memos in accordance with Army regulations (i.e., AR 25-50); and collaborates with the Branch Chief.
• Make recommendations of new or updated policy and procedures for the program.
• Independently prepares Operations/Readiness Common Operating Picture (COP) and information papers. COPs may be recurring or ad hoc.
• Update and maintain operations files in SharePoint in an organized, professional, an accurate manner.
• Facilitate teleconferences and attend meetings. Operations specialist will, in coordination with appropriate stakeholders and Branch Chief, establish dial in, calendar event, take meeting minutes, publish/distro as needed, take role call or other admin functions needed to properly facilitate meetings, MS Teams calls, etc.
• Track contract milestones and schedules.
• Track performance metrics, participate in all required meetings and teleconferences, review performance contractor deliverables, maintain updated status of non- conformance issues impacting mission capabilities, and researching and responding to inquiries.
• Plan, organize, and conduct a study of the efforts of logistics support at various command levels. Projects typically involve the identification and new development of potentially new strategies and functions for subordinate organizations.
• Work with other specialists/analysts to develop new methodologies/strategies and makes recommendations to optimize the efficiency and effectiveness of the Program’s operations through changes in work methods, organizational structures, or management processes.
• Select and apply appropriate evaluation techniques in determining the extent of compliance with rules and regulations issued by the Command.
• Conduct management studies and projects related to reorganization proposals, realignment actions, and special organizational analyses.

Qualifications

To be successful in this role, you will have:

• One of the following:
• High school diploma or GED with a minimum of 12 years of experience planning, organizing, coordinating, and managing logistics and acquisition activities.
• Bachelor’s degree with a minimum of 8 years of experience planning, organizing, coordinating, and managing logistics and acquisition activities.
• An Active U.S. Department of Defense (DoD) Secret security clearance
• Minimum of 5 years of experience working in operations at the Brigade level or above.
• Thorough knowledge of National, Operational, and Tactical Level Logistics; as well as Peacetime, Contingency, and Defense Support of Civil Authorities (DSCA) operations; Fragmentary and Deployment Orders; and Homeland Defense and Security.
• A full understanding of concepts, strategies, practices, and planning guidance that affect the mission of the Army Sustainment Command.
• Knowledge of analytical and evaluative methods and an understanding of regulatory programs.
• Skill in preparing projects, information papers, staff reports, and skill in organizing and presenting reports and briefings to managers.
• Knowledge management and organizational principles and practices along with knowledge of military command structure, missions, programs and organizational relationships.
• Considerable interpersonal skills in presenting staffing recommendations and negotiating solutions to disputed recommendations.
• Proficient in Microsoft Word, Excel and PowerPoint
• The ability to work on-site in Rock Island, Illinois.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Salary : $85,032 - $141,721