Experienced Executive Assistant - (Herndon, VA)

Position Description & Qualifications

• Calendar & Schedule Management: Proactively manage and organize executive calendars, coordinating meetings across multiple time zones, and ensuring optimal time allocation. Anticipate executive needs by clarifying meeting details, resolving conflicts, accommodating last-minute changes, preparing agendas, and coordinating logistics for both virtual and in-person meetings.
• Travel Coordination: Strategically manage all aspects of domestic and international travel logistics, ensuring efficient itineraries and the best use of the executive’s time, while troubleshooting issues as they arise.
• Expense & Documentation Management: Prepare and manage expense reports, maintaining accuracy and ensuring timely resolution of discrepancies.
• Correspondence: Prepare, proofread, and edit correspondence, reports, and presentations with accuracy and professionalism. Disseminate internal communications on behalf of the Senior Leadership Team.
• Task Management: Track deadlines, manage multiple priorities, and ensure timely completion of tasks.

• Plan, organize, and support leadership conferences, department offsites, town halls, workshops, and other major events.
• Organize and coordinate SLT meetings, including agenda preparation, note-taking, and follow-ups.

• Professionalism & Discretion: As a key liaison on behalf of the leadership team, this position demands a high-level of professionalism, tact, and diplomacy when interacting with both internal and external stakeholders, including C-suite executives and Board of Directors.
• Confidentiality & Discretion: Handle sensitive executive information with strict confidentiality, always maintaining discretion.
• Collaboration & Communication: Build strong relationships with all levels of the organization, including senior leadership, internal teams, external partners, and customers, fostering a positive and collaborative working environment.
• Prioritization & Project Management: Independently manage and prioritize a wide variety of tasks, including special projects, based on organizational needs and leadership priorities. Demonstrate the ability to pivot as priorities shift.
• Liaison: Serve as the primary point of contact between senior leadership and internal/external stakeholders. Handle and prioritize incoming calls, emails, and correspondence to ensure timely responses to critical matters.

• U.S Citizenship required
• A High School diploma and minimum 8 years of Executive Assistant experience in a senior-level role within a corporate environment
  • Or a Bachelor's Degree and minimum 6 years of Executive Assistant experience in a senior-level role within a corporate environment
• Demonstrated ability to work independently, take initiative with a high-level of attention to detail, handle multiple priorities, and adapt to changing demands
• Excellent written and verbal communication skills with strong decision-making, problem-solving, and prioritization abilities
• Maintain composure and reliability under pressure and tight deadlines
• Proactively engage in critical problem-solving with an ability to diagnose and resolve complex issues effectively with little supervision
• Exceptional organizational and time-management skills
• High proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools
• Ability to travel up to 10% of the time

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.