Communications/Web Ops - Suffolk, VA

Position Description & Qualifications

The purpose of this position is to provide support to the Joint Knowledge Online (JKO) Strategic Communications media platforms such as websites, newsletters and MS 365 applications. Perform website management and content update in coordination with JKO government leadership, and JST communications lead to meet JKO and Joint Staff public dissemination criteria.

This position is contingent upon your ability to obtain, transfer, and maintain a DoW Secret security clearance post-employment.

As a Communications/Web Ops professional, specific job tasks include: Content creation, required approval, and timely posting; testing and improving the design of the website; establishing design guidelines and best practices for JKO; maintaining the content and appearance of website(s) by enforcing content standards; designing visual imagery for website(s) and ensuring that they are in line with branding guidelines; working with different content management systems. A successful candidate will be creative and open to new ideas, and both adaptable and willing to learn new techniques.

In this role, you will:

• Must be proficient in graphic design software including Adobe Photoshop, Adobe Illustrator, and other similar visual design tools.
• Must understand content management systems.
• Must be able to conceptualize creative ideas with clients.
• Must have excellent visual design and written communication skills.

To be successful in this role, you will have:

• The ability to obtain and maintain a DoW Secret security clearance.
• A Bachelor’s in any field relevant to communications or graphic/web design.
• 2 years’ experience; Government experience is a plus.
• Experience with DoW enterprise communications and social media platforms.
• Experience with AI content generation.
• Information security, PII, 508 compliance, Copyright laws. Expect 508 cert within 6 months.
• Strong interpersonal communication skills, with excellent follow-up and organizational skills.
• UI and UX (user interface and user experience) design experience is a plus.
• Experience using MS SharePoint. Experience as a Site Owner is a plus.
• Experience with AFPIMS is a plus.
• Experience with front-end development and web programming languages such as HTML and CSS, JQuery, and JavaScript.
• The ability to travel both in and outside CONUS may be required (10%).

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.