Director, Training and Development

Broad Overview

The Director, Training and Development is accountable for the implementation, and active management of training strategies, comprehensive module development and compliant processes & procedures to support the commercial business.

This leader will be responsible for all training programs involving customer-facing roles within the Sales and Value & Access organizations, focused on improving business impact and results. This includes the delivery and presentation of initial product training and onboarding in collaboration with the Human Resources team for new hires and an advanced training curriculum for sales professionals, sales leadership and the Value and Access organization through various platforms including live and remote training sessions.

This individual is expected to work on a hybrid schedule out of either our Conshohocken, PA office or our Cambridge, MA office 3 days a week with 2 remote working days.

As Director of Training, your responsibilities will include:

• Sets the strategic vision for training excellence aligned with SERB’s fast-paced growth trajectory and the multitude of life-savings assets in the current and future portfolio.
• Develops and maintains a highly relevant, goal-oriented strategic training plan aligned to the Company's mission and business plans. These plans should be measurable for effect and flexible to change with the needs of both internal and external stakeholders.
• Act as the lead of the Training Department and managing of direct reports.
• Responsible for Commercial training plan creation and execution for priority products in Rare Emergency Medicine, Rare Oncology including future launch product (s) (Bentracimab).
• Manages planning, preparation, creation, and facilitation for Sales Training Classes and Meetings - including Launch & National Sales Meetings, New Hire Training Classes, Advanced Trainings, POA’s and remote trainings.
• Leverages field trainers to ensure training curriculum is being employed and executed as planned.
• Conducts an in-depth situational analysis to understand gaps and unmet needs. Leading to a discussion with business leaders and an agreement on imperatives that will drive the proper development of a “customer-focused” training curriculum. Identify desired performance improvements; assess related issues such as the need to revise procedures or develop appropriate job aids; specify knowledge and skills required to align with desired outcomes.
• A reliable partner to commercial leaders that aligns to business needs. To that end, serves as an identifier. Establishing training as a positive developmental conduit for future roles in the organization.
• Serves as primary lead for the US Forum (National Sales Meeting). A key driver of priority agenda items; works collaboratively with RSDs/NSDs to develop relevant content for breakout sessions; and serves as an on-stage leader and personality to “MC” the meeting flow.
• Committed to the appropriate time in the field to observe and document effectiveness of training with KAMs and management.
• Administers, monitors, tracks, and measures all systems and processes related to Sales Training: Learning Management System reporting, dashboards, and analytics.
• Establish formal training and certification requirements for Sales Training
• Adhere to adult learning principles and sound training design.
• Establish processes that enable timely and actionable performance feedback for managers and trainees.
• Consistently displays the unique ability to learn and master complex products and systems between Rare Emergency Medicine, Rare Oncology and MCM (Medical Countermeasures) businesses.
• Coordinates all materials, resources, and tools for sales trainings programs, presentations, or updates.
• Conducts ongoing analysis of potential learning gaps with field feedback forums and surveys.
• Tracks and monitors agendas, attendance, and assists with meeting logistics.
• Fosters our culture of commitment, empowerment and teamwork which includes extreme ownership, high accountability, continuous improvement & relentless pursuit of excellence through trust, coaching, development, recognition, & rewards.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

To be successful in this role, you should demonstrate:

• Pharmaceutical industry experience mandatory
• Understands how to work in a hospital system; rare disease/aliments portfolios
• Can manage budgets and is astute in delivering quality materials at reasonable costs
• Ability to manage multiple projects while delivering on established timelines
• Leverages Adult Learning theory to enhance and execute programs
• Excellent presentation and interpersonal communications
• Must be able to understand and work within cross-functional environments with multiple stakeholders and priorities

Company Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.