What are the responsibilities and job description for the Customer Success Specialist position at Sequel Wire and Cable LLC?
Description
Would you like to help revolutionize the wire and cable industry? Sequel Wire and Cable located in Argos, IN is focused on humbly revolutionizing every facet of the wire and cable industry. We believe in employing the latest technologies, hiring the best employees, and maintaining an unrelenting focus on taking care of the customer.
Successful employees of Sequel Wire and Cable will be driven to provide our customers with the best possible quality and service, when and where the customer requires it. Additionally, at Sequel, we're looking for people with an entrepreneurial spirit with a constant eye for continuous improvement in all aspects of their job.
Due to growth, we are seeking two Customer Success Specialists to join our team. This full-time role is responsible for supporting customer account management and ensuring excellent customer experience from order entry through delivery.
Key Responsibilities
• Serve as the primary point of contact for customer inquiries via phone and email
• Accurately enter and manage customer orders in the system
• Monitor order status daily and provide timely updates to customers
• Maintain and update price sheets and product information
• Support customers with product details, specifications, and general verbiage related to wire and cable manufacturing
• Provide administrative support to Sequel staff as needed
• Collaborate with internal teams to resolve issues and improve customer satisfaction
• Ensure accuracy and attention to detail in all documentation and communications
Requirements
Qualifications
• High school diploma or equivalent required; additional education a plus
• 1 years of professional customer service experience, preferably in a manufacturing, electrical or industrial sector
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); intermediate level or higher preferred
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills with the ability to work across all levels of the organization
• Ability to take ownership of tasks and proactively solve problems
• Familiarity with manufacturing terminology or technical language preferred
Work Environment
• Office environment with occasional need to go out into the production area with exposure to noise, machinery, and varying temperatures
• Frequent interaction with internal departments and external clients
Work Schedule
This is a day-time, on-site position with occasional overtime required based on business need.
Why Join Us?
This role is an excellent opportunity to be part of a growing organization where your contributions directly impact customer satisfaction and company success.
Benefits
We provide high-quality jobs with competitive pay and benefits for all employees and their families. We believe it is our responsibility to enable our employees to provide a quality life for their families. Our benefits include:
• Paid Vacation
• Paid Holidays-including 2 floating holidays
• Medical, Dental, and Vision insurance with generous employer paid portion keeping the employee’s cost low.
• 401k with company match
• Company paid Life Insurance
• Short- and Long-Term Disability
• Referral Program
• Incentive Bonus
Job Classification: FLSA Status: non-exempt, job classification: full-time
Reports to: Customer Success Manager
We are a tobacco and drug-free workplace.
We use E-Verify to confirm the identity and employment eligibility of all new hires. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Sequel Wire and Cable is an Equal Opportunity Employer