What are the responsibilities and job description for the Front Desk Attendant position at SentryWorld?
What You’ll Do
- Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.
- Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.
- Assist guest with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts.
- Balance all cash, credit card, and check transactions at the end of each shift.
- Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.
- Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.
What it Takes
- Age requirement of 21 required
- High School Diploma
- At least 1 year of customer service experience
- Positive and upbeat personality
- Strong communication, multitasking and problem-solving skills
- Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code
- Ability to work nonstandard hours including nights, weekends and holidays
What You’ll Receive
We strive to provide exceptional experiences for our guests, and we want to provide you with a similar experience. We hope that this is a place where you can start or build your career in the hospitality industry. As a member of our team, you may be eligible to enjoy our rewarding benefits and perks including:
- Competitive Compensation to reward you for your hard work every day
- Eligibility for a Quarterly Performance Bonus
- Generous Holiday Pay, Paid-Time Off and Floating Holidays for you to enjoy time “out of the office”
- Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle
- 401 (K) match after 1 year of service to help fund your future
- Employee Discounted Shift Meals and Golf
- Free Wellness Center Membership
Who You’ll Contact
Brianna Tucker
Brianna.Tucker@Sentry.com
Equal Opportunity Employer
SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
