Division President

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected.

We have an immediate opening for a Division President (DP) for our Des Moines, IA market.  The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients.

Pay starts at $100,000 and is commensurate with experience and qualifications

 LEADERSHIP RESPONSIBILITIES

• Provides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
• Meets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issues
• Implement and maintain personnel policies in accordance with corporate manual and guidelines
• Recruit, select, train and manage the performance of division employees
• Support division with initiatives and general operations
• Gain and maintain a complete understanding of all resources available from Sentry

 DIVISIONAL OVERSIGHT 

• Set the strategic direction of the division and monitor progress and growth
• Responsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expenses
• Help to analyze  the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditions
• Strategize with SVPs and Sales personnel on large client proposals
• Maintain an understanding of Sentry’s contractual obligations to its clients
• Review monthly summary reports to identify and improve upon trends
• Ensure that accounting and administration staff are following policies and procedures
• Assist with clients requests as needed

 BOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTION

• Adhere to our Language of Service with all interactions
• Review issues and look for solutions to obstacles or gaps in service
• Respond promptly to employee or client needs and step in to assist with difficult situations
• Solicit employee and customer feedback to improve service
• Closely monitor client transitions and provide support

 REQUIREMENTS

• Have at least 2 years of previous leadership experience
• Have at least 2 years of previous Community Management Experience
• Be professional, organized and self-motivated
• Possess strong written and verbal communication skills
• Hold a valid license to operate a motor vehicle with a clean driving record
• Have a proficiency with Microsoft Office and general computer skills
• Preferred CAM license and experience (licensed in states that require)

BENEFITS AND COMPENSATION:

• Salary commensurate with experience and qualifications
• Training and Support provided 
• Comprehensive benefits package
• Work-life balance

                                                   Sentry Management, Inc. is a Equal Opportunity Employer