What are the responsibilities and job description for the Help Desk Technician (Tier 2) position at Sentinel?
Responsibilities
Sentinel is seeking a personable and detail-oriented IT Help Desk Technician to provide exceptional customer support and technical expertise with one of our strategic partners. This role covers both Level 1 and Level 2 support, acting as the first and second line of defense for technical issues. Responsibilities include responding to support requests, troubleshooting Windows devices, managing user onboarding/offboarding, and resolving issues related to Microsoft 365, Egnyte, and printers. This is a Direct Hire role requiring onsite in Indianapolis, IN and work with some local travel and less than 5% non-local travel.
Qualifications
- 3–5 years in IT support, handling Level 1 & 2 issues
- Strong communication and customer service skills
- Proficient in Microsoft 365, Entra ID/Azure AD, Intune, and Egnyte
- Experience with Microsoft Teams Rooms and AV setups
- Solid understanding of networking (IP, DNS, DHCP, switches, Wi-Fi)
- Knowledge of cybersecurity: MFA, endpoint protection, patching
- Familiar with hybrid environments, VPNs, printers, and peripherals
- Skilled in remote support tools (e.g., TeamViewer, AnyDesk, Ninja)
- Certifications (CompTIA A /Network , Microsoft Modern Desktop) preferred
- Comfortable documenting processes and contributing to knowledge bases
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
- Self-motivated team player with a growth mindset
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
JFNDNP