Director of Risk Management

JOB DESCRPTION FOR: Director of Risk

STATUS: Exempt

JOB SUMMARY:

This position will be leading a team of field risk consultants and be tasked to grow our department in both revenue and staffing. This role will act as an intermediary between insurance carrier partners, risk vendors, and Sentinel clients (internal & external) to maximize operational efficiency via focusing on risk mitigation and partnership development. This role is critical in providing support for our Client Executives in both the area of retention and in the prospecting phase. This role will be required to work with clients as well as with the Sentinel risk team to develop and coordinate safety and risk goals based on data analysis, operational exposures, as well as policy and procedure deficiencies.

Effective and actionable service plans will be put into place and monitored for each risk we engage. Ensuring both execution of the service plan and communication of the plan will be required. Content procurement and creation of safety training to assist our clients in the area of risk awareness and mitigation will be necessary. This includes working with the team to develop topics and content for Learning Management Systems (LMS), which will continue to support our initiatives in the area of revenue generation. The job will include approximately 75% field and client-facing activities and 25% management responsibilities. As the team continues to grow, this percentage will be expected to shift and include more management responsibility and less field work.

The day-to-day field and consulting guidance will be to focus on reducing accidents, occupational illnesses, and exposure to long-term health hazards through safety-training, planned inspections, emergency preparedness, employee training events, best-practices for safety, and job hazard analysis (JHA) procedures. You and the risk team will assist clients with guidance related to compliance for government and other agencies such as NFPA, OSHA, and DOT.

At all times, this role is responsible for adherence to the stated expectations of Sentinel’s Errors and Omissions Management Program.

PRIMARY RESPONSIBILITIES:

• Lead a team of professional risk consultants and hold the team accountable for quality of work, responsiveness, and work deliverables.
• Work closely with your team as well as other Sentinel employees to enhance their knowledge, skills, and capabilities as it relates to safety and risk.
• Have comprehensive knowledge of commercial insurance lines of coverage as it relates to risk.
• Provide technical guidance as it relates to safety and risk management based on assessments.
• Design and execute strategic risk management programs to minimize claims frequency and severity for clients. This will include developing custom service plans and clearly articulating next steps and actions back to the client and internal customers.
• Sentinel is expanding our risk team, and this director’s role will be tasked with identifying additional revenue opportunities through fractional risk engagements with both existing clients and prospects.
• Work on compliance related to risk recommendations from our carrier partners to allow our clients and CE’s to work through the renewal process with minimal risk management hurdles.
• Be familiar with risk management tools like telematics and learning management systems (LMS).
• Participate in webinars, panels, and partner events, to include afterwork activities.
• Be available to travel to client locations throughout our operational footprint as needed and called upon and work within our three offices located in Charlotte, NC; Greensboro, NC; and Raleigh, NC (headquarters) as needed.

The average amount of travel for this position is approximately three to four nights a month.

PERSONAL AND ORGANIZATIONAL DEVELOPMENT:

• Ensure internal and external client priorities are being met and maintained pro-actively.
• Utilize effective communications skills and hold yourself and others accountable for high-quality service and risk deliverables.
• Keep up to date with current trends in occupational safety and risk management to better assist clients with emerging technology and risk mitigation resources. Be able to share and communicate those findings back to the team.
• Work towards creating a model for servicing Sentinel clients based on a revenue tiering system that allows service engagement(s) to be commensurate with the revenue generated to the firm.
• Sentinel is a full-service risk management firm, hence account rounding opportunities within all segments of the company should be considered in advance to ensure we capitalize on all business opportunities.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently and manage competing priorities.
• Bachelor’s Degree or equivalent with a minimum of 5 years of experience.
• Communicate effectively to clients, internal & external partners.
• Confident speaker and has ability to present in large and small group settings
• Strong analytical skills, including critical thinking and problem-solving, leveraging A.I when possible, to create efficiencies.
• Make recommendations on the appropriate and necessary tools related to technology that will allow us to continue to grow in the area of risk and be an industry leader in risk services.
• Industry specific designations including Associate Risk Management (ARM), Certified Safety Professional (CSP) or Associate Safety Professional (ASP) Preferred but not required
• Proficient in using various tools within Microsoft Office Suite (PowerPoint, Word, Excel, etc.)