Overview

Sentara is seeking a Senior Analyst to join the Printer Management Team. This role is responsible for the day-to-day support, optimization, and maintenance of Sentara’s enterprise copy, print, and fax solutions across the organization.

This is a hybrid position, with the primary office location at Sentara Independence, and requires travel to Sentara facilities across Virginia and North Carolina.

The Senior Analyst performs all aspects of maintaining an optimized print environment, including configuration, installation, testing, and ongoing support of HP MFP printers and Xerox MFD devices. This role partners closely with vendors and internal stakeholders, evaluates end-user requests to recommend the most efficient solutions, and provides technical mentorship to junior team members.

The Senior Analyst works independently on complex issues, supports system enhancements and upgrades, and contributes to projects that improve operational efficiency, reliability, and cost effectiveness.

Education

Bachelor’s Degree in Information Technology, Computer Science, or a related field (Preferred)

OR
Experience may be accepted in lieu of a Bachelor’s Degree

• 5 years of relevant experience with a degree

• 7 years of relevant experience without a degree

Certification/Licensure

No specific certification or licensure requirements

Experience

• 5–7 years of experience supporting and optimizing enterprise print, copy, and fax environments

• Experience with End User Support (Desktop) (particularly in a clinical environment) is preferred.

• Experience with printer installation, configuration and maintenance is a plus.

• Experience with Managed Print Services (especially HP and/or Xerox) is a plus.

• Strong analytical skills to evaluate customer requests and recommend optimized, cost-effective solutions

• Experience providing technical guidance, mentoring junior technicians, and managing work independently