What are the responsibilities and job description for the Patient Care Specialist position at Sentara?
SMJMG is excited to hire a full-time Patient Care Specialist to help create an exceptional experience for our patients every day!
If you have at least 3 years of customer service experience along with 1 year of healthcare experience or medical schooling and have been looking for an opportunity to join Sentara, this could be the perfect next step in your career.
This FLOAT position offers a unique opportunity to support 10 clinics throughout the Charlottesville area, allowing you to expand your skills, gain exposure to multiple specialties and teams, and continue growing within the organization. No two days are the same, making this an excellent opportunity for someone who enjoys variety, learning, and building connections across multiple practices.
Position Details:
• Full-time, 40 hours per week
• Monday–Friday day shift
• FLOAT role supporting multiple clinic locations throughout Charlottesville
Join a team that values patient care, teamwork, growth, and creating a positive experience for every patient who walks through the door.
Job Description
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.
Education:
- High School diploma or equivalency REQUIRED
Experience:
- 1 year of healthcare experience or medical schooling REQUIRED
- Customer service experience REQUIRED
Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office