What are the responsibilities and job description for the Patient Care Specialist position at Sentara?
Sentara Community Care Center-Berkley is seeking to hire an individual to join our team as a Patient Care Specialist!
Position Location: Norfolk, VA
Position Status: Full-time
Standard Working Hours: Monday-Tuesday: 8am-5pm, Wednesday-Thursday: 8am-6pm, Friday: 8am-2pm and Saturday 8am-12pm
Must be flexible to work evening and weekends for event coverage and be willing to travel to sister locations if the need arrives (union mission, mobile medical homes, and chestnut location).
Overview
Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems.
Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
Education
- High School Diploma or Equivalent
Experience
- Three (3) years’ Clerical, Customer Service experience required.
- One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required. Experience with Electronic Medical Record systems preferred.
- An Associate's level degree in lieu of the required experience will be considered.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Healthcare, Medical Secretary, Administrative Assistant, Front Desk Reception, Patient Care Specialist
Salary : $1,000 - $1,000,000