Patient Advocate

Sentara Leigh Hospital, located in Norfolk, VA, is hiring a Full-time, Day Shift Patient Advocate

Shift/Hours:

• Full-time, 40 hours a week, working Day Shift from 9 a.m. to 5 p.m.

The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.

Education

• High School Diploma or Equivalent (Required)

• Bachelor's Degree (Preferred)

Experience

• 2 years of customer service experience (Required)

• Two years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult people and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred)

• Mediation Experience (Strongly Preferred)

• Healthcare Experience (Preferred)

• Microsoft Office Experience (Strongly Preferred)

• Patient Advocate Experience (Preferred)

• Proficiency in Drafting Business Letters (Strongly Preferred)

• Strong Documentation Experience (Preferred)

Keywords: Patient Advocate, Customer Service, Mediation, Advocate

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $24.44 - $38.57 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.