Overview

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.

The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Key Responsibilities

Intake & Initiative Readiness

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)

• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment

• Coordinate and facilitate assignment of IT Milestone Owners

• Support reassignment and escalation processes

• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives

• Support scope definition and risk assessment for technical programs

• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership

• Resolve conflicts and address project challenges across teams

• Influence stakeholders outside direct reporting lines

• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers

• Track IT milestones and support execution alignment

• Facilitate communication and issue resolution across stakeholders

Education

• Bachelor's in Computer science or relevant field preferred

• 5 years of experience accepted in Lieu of Bachelor's degree

Certification/Licensure

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred

• PMP preferred or obtained within 18 months

Experience

• Experience within healthcare IT environments

• Familiarity with ServiceNow and Wave or similar tools

• Ability to influence without direct authority

• Strong stakeholder management and relationship-building skills

• Ability to manage multiple concurrent initiatives

• Strong organizational and prioritization skills

• Ability to interpret complex or incomplete information

• Strong problem-solving and decision-making capability

• Excellent written and verbal communication

• Ability to translate technical concepts to diverse audiences

• Strong attention to detail

Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.