Sentara Martha Jefferson is hiring a Guest Services Rep in Charlottesville, Virginia

This is a Part-Time, Evening shift opportunity.

As a Guest Services Rep with Sentara, you will be a liaison between patients, families, visitors, and hospital and medical team members. And, responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

 Additional duties include being responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.

Qualifications:

• 1 year of customer service experience

• High School diploma or equivalent

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Join a team with a mission to improve health every day and a vision to be the healthcare choice of the communities we serve!