What are the responsibilities and job description for the Front Office Coordinator position at SENTA Partners?
South Carolina ENT (SCENT), an esteemed otolaryngology practice and an affiliate of SENTA Partners, is dedicated to serving the community of greater Columbia. The specialists at SCENT are committed to providing the most comprehensive care in ENT, allergy, and sleep medicine.
SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.
Position Summary
The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Key Responsibilities
- Greet and check-in patients in a friendly and professional manner.
- Manage patient appointment scheduling, including rescheduling and cancellations.
- Answer incoming phone calls, respond to inquiries, and direct calls as needed.
- Collect and verify patient information, including insurance details and demographics.
- Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
- Process patient payments, handle billing inquiries, and provide receipts for transactions.
- Coordinate communication between the front office, clinical staff, and physicians.
- Monitor and maintain the cleanliness and organization of the front office area.
- Assist patients with completing required forms and paperwork.
- Manage office supplies, ensuring availability for front office operations.
- Handle patient concerns or complaints with empathy and escalate issues when necessary.
- Support the administrative needs of the practice, including data entry, filing, and correspondence.
- Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
- Travel is required to all clinical locations.
What We Offer:
- Comprehensive Health Benefits (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability
- Holidays & Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Retirement Contribution Program - 401(K) Match