Customer Support Specialist

Join Our Mission at Sensi.AI

At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care.

Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters.

About The Role

Are you passionate about helping others and making a direct impact in seniors’ lives? We’re seeking a dedicated Customer Support Specialist to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the seniors we serve.

This is a contract position, in-office, for about 4–5 hours a day.

Key Responsibilities

• Listen to recorded calls between seniors and our virtual assistant to support seniors and their needs.
• Respond to calls and follow-up as they come in—timing may vary and require adaptability.
• Conduct calls with seniors in a warm and professional way to explain next steps and make sure they receive the necessary service.
• Accurately document call outcomes and feedback for continuous process improvement.
• Collaborate with cross functional team members to close the loop with our Product, R&D and GTM teams to maintain a high standard of customer care.
  
  

Requirements:

• Patient, empathetic, and able to build rapport quickly over the phone.
• Strong attention to detail and ability to accurately document interactions.
• Ability to work independently and manage a flexible, on-demand schedule.
• Previous experience in customer support, healthcare, or working with seniors is a plus.
  
  

Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.