What are the responsibilities and job description for the Accounts Receivable Collections Specialist position at Sensaria?
Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8 e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers - more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results.
Where most see a blank canvas, Sensaria sees infinite possibility. The chance to impact the senses and shape a moment in time, realizing a vision of design and decor that can reinvent, renew, and revive. With equal parts passion and operational excellence, Sensaria creates new ways to bring art and memories to life in any space. And through innovation, quality and speed, the company empowers unlimited growth potential for clientele. Enabling more for customers - more efficiency, more creativity, and more moments of inspiration, Sensaria thinks bigger and bolder to unlock opportunity and achieve incredible results together.
The Accounts Receivable Collections Specialist is responsible for ensuring the accurate and timely processing of customer invoices, cash applications, collections, and account reconciliations across multiple manufacturing plants, warehouses, or operating locations. This role supports the finance team by maintaining accurate customer account records, monitoring aging balances, and working closely with operations, customer service, and sales teams to ensure timely payment and strong customer relationships. Reporting to our Accounts Receivable Manager, this role is hybrid (Tues-Wed-Thu) at our Morrisville, NC HQ.
Essential Duties And Responsibilities
Circle Graphics Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, paid maternity and paternity leave, paid floating holiday, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. .
Circle Graphics Sensaria is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, and all other legally required non-discriminatory categories. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.
Where most see a blank canvas, Sensaria sees infinite possibility. The chance to impact the senses and shape a moment in time, realizing a vision of design and decor that can reinvent, renew, and revive. With equal parts passion and operational excellence, Sensaria creates new ways to bring art and memories to life in any space. And through innovation, quality and speed, the company empowers unlimited growth potential for clientele. Enabling more for customers - more efficiency, more creativity, and more moments of inspiration, Sensaria thinks bigger and bolder to unlock opportunity and achieve incredible results together.
The Accounts Receivable Collections Specialist is responsible for ensuring the accurate and timely processing of customer invoices, cash applications, collections, and account reconciliations across multiple manufacturing plants, warehouses, or operating locations. This role supports the finance team by maintaining accurate customer account records, monitoring aging balances, and working closely with operations, customer service, and sales teams to ensure timely payment and strong customer relationships. Reporting to our Accounts Receivable Manager, this role is hybrid (Tues-Wed-Thu) at our Morrisville, NC HQ.
Essential Duties And Responsibilities
- Reconcile customer accounts and investigate payment discrepancies, short pays, deductions, chargebacks, and unapplied cash
- Monitor accounts receivable aging and follow up on past due balances
- Contact customers regarding overdue invoices and establish payment plans when appropriate
- Maintain accurate customer account information, billing terms, tax status, and contact details
- Research and resolve billing issues, pricing discrepancies, proof of delivery requests, and disputed invoices
- Prepare and distribute customer statements and aging reports
- Collaborate with sales, customer service, shipping, and operations teams to resolve customer account issues
- Experience with EDI, customer portals, and electronic invoicing.
- Experience supporting multiple locations or business units.
- Knowledge of manufacturing processes, shipping documents, and freight terms.
- Experience with deduction management and customer dispute resolution.
- Familiarity with KPI tracking such as aging, DSO, collection effectiveness, and bad debt.
- High school diploma or GED required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred.
- 2–5 years of accounts receivable, billing, collections, or accounting experience.
- Experience in a manufacturing, distribution, or multi-site environment strongly preferred.
- Experience with ERP/accounting systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, Epicor, or similar.
- Proficiency in Microsoft Excel, including formulas, pivot tables, and basic reporting.
- Strong understanding of invoicing, cash application, collections, and account reconciliations.
- Ability to manage multiple priorities and deadlines in a high-volume environment.
- Excellent written and verbal communication skills.
- Strong attention to detail, organization, and problem-solving skills.
- Communication and Customer Service
- Time Management and Organization
- Problem Solving
- Analytical Thinking
- Confidentiality and Professionalism
- Teamwork and Cross-Functional Collaboration
- Ability to Work Independently
Circle Graphics Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, paid maternity and paternity leave, paid floating holiday, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. .
Circle Graphics Sensaria is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, and all other legally required non-discriminatory categories. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.