Sales Application Engineering Manager

Introduction

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers’ expectations and to provide doors that offer safety and protection to our customers’ most important assets…people, products, capital investments and processes.

Overview

Our company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance; company-paid life insurance; short-term and long-term disability; flexible spending accounts (FSA); health savings accounts (HSA); three weeks of paid time off (PTO); parental leave; 9 paid holidays; various optional benefits; and a 401(k) plan with a company match. We also provide career development opportunities, tuition assistance, and a diverse, inclusive, and welcoming culture making it one of the best in the industry.

Position Summary: The Sales Application Engineering Manager is responsible for leading the Sales Application Engineering (SAE) team, including a remote international team, in the design, development, and execution of customer projects. This role ensures the team delivers accurate, timely, and cost-effective engineered solutions that align with customer requirements and business objectives.

This position partners closely with Sales, Product Management, Continuous Improvement, Supply Chain, and Operations to ensure all technical, commercial, and operational requirements are met. The manager is accountable for team performance, global coordination, process standardization, and continuous improvement initiatives that enhance customer satisfaction, operational efficiency, and profitability.

Responsibilities

• Lead, manage, and develop the Sales Application Engineering team, including a remote international team, to ensure high performance, accountability, and consistent execution across all locations
• Coordinate work across time zones and ensure effective communication, collaboration, and alignment between international team members
• Oversee the design and execution of client projects, ensuring alignment with customer requirements and company standards
• Establish priorities, allocate workload, and ensure timely completion of drawings, quotes, and proposals
• Partner with Sales leadership to align on project expectations, timelines, and customer deliverables
• Review and approve technical designs, bills of materials, and proposals for accuracy and completeness
• Drive consistency and standardization across design processes, tools, and outputs
• Identify and implement process improvements to increase efficiency, reduce waste, and improve customer outcomes
• Support complex or high visibility projects by providing technical guidance and problem-solving support
• Collaborate with Product Management on new product development, product improvements, and application standards
• Partner with Supply Chain and Operations to ensure designs are manufacturable, cost effective, and aligned with production capabilities
• Monitor team performance metrics including turnaround time, accuracy, and project throughput
• Develop team capabilities through coaching, training, and performance management
• Participate in customer meetings and provide technical leadership as needed
• Support field activities including site visits, measurements, and installation support as required
• Ensure alignment with company goals related to customer satisfaction, lead times, and profitability
• Must be able to travel up to 15%
• All other duties as assigned.
  
  

SAFETY REQUIREMENTS:

• Comply with all OSHA, and company safety policies, procedures and requirements
• Report unsafe conditions or practices to supervision to ensure prompt resolution
• Attend scheduled safety training
• Support the organization’s efforts to meet or exceed safety goals
• Recommend improved safety practices
• Practice safe work habits and proper use of equipment and PPE
• Ensure adherence to lockout procedures when applicable
  
  

PRODUCT SAFETY AND QUALITY:

• Responsible for supporting and complying with the company’s Integrated Management System, which aligns with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.
• Promotes a culture of safety, quality, and environmental responsibility by following established IMS procedures aligned with ISO 9001, 14001, and 45001 standards.
  
  

Requirements

• Bachelor’s degree in engineering or related technical field preferred, or equivalent combination of education and experience
• Five or more years of experience in application engineering, design engineering, or similar technical role
• Three or more years of leadership, team lead, or supervisory experience, or demonstrated ability to lead and develop others, including international or remote teams
• Strong experience using SolidWorks modeling software
• Track record of improving response times, SLA adherence, or cross‑team handoffs
• Advanced understanding of drafting and design principles, including parametric modeling
• Experience developing bills of materials, quotes, and technical proposals
• Strong knowledge of manufacturing processes and installation or construction practices
• Experience working cross functionally with Sales, Product Management, and Operations teams
• Strong problem solving, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office, CRM, and ERP systems
  
  

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Occasional walking and standing in a manufacturing environment
• Ability to lift up to 25 lbs. occasionally
• Regular use of office equipment including computers, phones, printers, and scanners
• Occasional visits to the production floor requiring appropriate PPE
• Work environment is primarily office based with some exposure to manufacturing areas, including noise, machinery, and temperature changes