• Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism

• Help callers navigate services, benefits, and resources—providing accurate information and referrals

• Assist with applications such as 3SquaresVT and Medicare drug plan comparisons

• Complete quick assessments and connect callers with the right supports

• Work closely with a compassionate, supportive team (we cover the HelpLine together – no one goes it alone!)

• Accurately document calls in our database for follow-up and reporting

• Strong phone experience—especially in a call center or high-volume environment

• Experience helping older adults, caregivers, or people with disabilities is a plus

• Great at listening, asking the right questions, and keeping calm under pressure

• Confident using the phone and computer at the same time for data entry

• Organized, adaptable, and a true team player

• Bachelor’s degree in a related field OR equivalent combination of education and experience

• Health & Wellness: Generous employer-paid health insurance contribution, fully paid dental, life, and long-term disability insurance

• Work-Life Balance: Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays)

• Flexibility: Hybrid work opportunities after training

• Supportive Culture: Collaboration, respect, and compassion are at the heart of everything we do

Salary range $20.00 - $22.00 per hour DOE

At Senior Solutions, we’re more than a workplace—we’re a mission-driven team committed to promoting the dignity, independence, and well-being of older adults and individuals with disabilities. We believe in openness, compassion, and supporting one another while making a difference every single day.

Ready to put your skills to work helping others? Apply today with your resume and cover letter and join a team that truly makes a difference!