What are the responsibilities and job description for the Recruiter and Scheduler position at Seniors Helping Seniors?
Recruiter & Scheduler – Seniors Helping Seniors Pee Dee
Overview
Seniors Helping Seniors® is seeking a compassionate, detail-oriented, and people-focused Recruiter & Scheduler to join our team. This dual role is essential to ensuring we provide exceptional care and reliable support to our clients. The ideal candidate will excel at finding and hiring caregivers who embody our mission of connecting seniors through meaningful relationships while coordinating schedules to match clients with the right caregivers.
Key Responsibilities
Recruiting & Talent Acquisition
Sourcing and screening: Actively source qualified caregiver candidates through job boards, social media, referrals, and community outreach.
Interviewing: Conduct interviews to assess candidates’ experience, skills, and ability to connect with seniors.
Full-cycle recruitment: Manage the complete hiring process, from candidate contact to offer negotiation and onboarding.
Job posting: Write and post engaging job advertisements across multiple platforms.
Candidate relationship management: Build and maintain positive relationships with potential hires.
Strategic sourcing: Develop creative recruitment strategies to attract compassionate, dependable caregivers aligned with the company’s mission.
Scheduling & Coordination
Scheduling: Coordinate caregiver assignments and client appointments, ensuring reliable coverage and strong caregiver-client matches.
Client and caregiver communication: Serve as the first point of contact, answering phones, responding to inquiries, and providing excellent customer service.
Administrative support: Greet clients, maintain accurate records, and manage essential documentation such as client profiles, caregiver files, and scheduling data.
Data management: Update and maintain client and caregiver information in company systems to ensure accuracy and compliance.
Required Skills and Qualifications
Customer service skills: Professional, friendly demeanor with the ability to build rapport with clients, caregivers, and staff.
Organizational abilities: Strong multitasking, scheduling, and time management skills in a fast-paced environment.
Communication and interpersonal skills: Excellent verbal and written communication; empathetic listener and effective problem solver.
Technical proficiency: Competent with Microsoft Office, Google Workspace, and capable of learning scheduling or applicant tracking systems.
Strategic thinking: Ability to develop creative sourcing strategies and think ahead to anticipate scheduling needs.
Preferred experience: Prior work with seniors or in healthcare/home care settings is highly desirable. Experienced with hiring and onboarding, preferred.
Personal Attributes
Compassionate and mission-driven, with a genuine interest in improving the lives of seniors.
Team-oriented with a positive attitude and a willingness to learn.
Reliable, professional, and detail-oriented in managing sensitive client and caregiver information.