What are the responsibilities and job description for the Operations Manager position at Seniors Helping Seniors®?
About Us
Seniors Helping Seniors® in-home care services brighten the lives of seniors who can benefit from a helping hand and a friendly smile. Our caregivers, who are seniors themselves, make a senior’s life easier by providing compassionate care in the comfort of your home. We hold the Basic Home License in MN and we are committed to delivering high-quality and consistent care.
Position: In-Home Care Operations Manager
Part time (25-30 hours/week) I Leadership Role in Home Care
Key Responsibilities and Tasks:
· Recruit & Onboard caregivers
o Conduct interviews
o Onboard employes
o Monitor training, background checks & TB tests
· Assist with Care Scheduling
o Take inbound calls
o Schedule open shifts
o Cover after hours phones (2) weekends per month
· Assist with Lead Generation
o Work in CRM and track prospects through the buying cycle
o Send emails, text messages and make calls
· Assist with building our Referral Sources
o Network and attend events as needed in the community
Required Qualifications:
· Computer Proficiency (capability to quickly learn various platforms)
· Ability to multitask
· Strong communication and organization skills and attention to detail
Preferred Qualifications:
· Scheduling experience in home care, specifically WellSky
· Background in home care or senior care
· Strong leadership, problem-solving and organizational skills
Compensation & Schedule
· Competitive pay based on qualifications and experience (From $20 per hour)
· Flexible schedule based on agency needs, approx. 25-30 hours/week
· Opportunity to grow into Director-level as agency grows
· Supportive work environment
· Weekend phone coverage expected at least 2 weekends a month
· Work location is from home and in the community conducting interviews & attending events
· Our Territory includes southern Maple Grove wrapping down and around the Southwest Metro (Carver/Scott County) through Bloomington, interviews and events will generally be within our coverage territory
Salary : $20