Collection Specialist

Job Overview
We are seeking a dedicated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts while maintaining positive relationships with clients. This role requires a solid understanding of financial concepts, excellent communication skills, and the ability to analyze accounts effectively. The Collection Agent will play a crucial role in ensuring timely payments and supporting the overall financial health of the organization.

Job is located in Joliet, IL and will be in person in the office M-F 8am - 4pm.

To perform this job successfully, and individual must be able to perform essential duty satisfactorily.

A High school diploma or General Education Development certificate or a Associate's Degree (A.A) or equivalent from two-year college or technical school, or a combination of two years of related administrative experience or education. 3 years of medical collections experience is a MUST!

Duties

• Contact clients via phone, email, or written correspondence to collect outstanding debts.
• Analyze accounts to determine the best course of action for debt recovery.
• Run daily, weekly, and monthly reports for management.
• Process payments and maintain accurate records of transactions.
• Research and reconcile billing and pricing issues: submit credit memos as required
• Work with sales and clients on issues such as pricing discrepancies, claim issues, and client questions.
• Provide detailed account analysis to identify discrepancies or issues that may affect collections.
• Process accounts for bad debt write off based on written criteria and often with direction from the Regional Managers.
• Process payments on COD transactions, including checks and credit cards.
• Meet or exceed collection goals set by management.
• Perform other duties and/or tasks as instructed or assigned.
• Maintain compliance with all relevant laws and regulations regarding debt collection practices.

Requirements

• 3 years' experience in medical collections
• Strong understanding of debits, credits, and basic accounting principles.
• Using common sense judgement to plan and perform tasks
• Knowledge of financial concepts related to debt collection.
• Prior experience in medical collection or medical billing is preferred but not required.
• Strong communication skills, both verbal and written, to effectively interact with staff and clients.
• Ability to calculate figures and amounts such as piece rates, discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to handle sensitive information with confidentiality and professionalism.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Education:

• Associate (Required)

Experience:

• Collections: 3 years (Required)

Ability to Commute:

• Joliet, IL 60432 (Required)

Work Location: In person

Salary : $20