Resident Services Coordinator

SeniorCare Inc.

Gloucester, Ma

Resident Services Coordinator

This is a full-time position, 35 hours per week, M-F.

SeniorCare Inc is seeking a compassionate and experienced professional to join our team as a Resident Services Coordinator, for our YMCA Affordable Housing community for older adults. The successful candidate will provide essential support services to residents, including pre-move-in coordination, linkage to community resources and public benefits, and advocacy for resident needs.

Key Responsibilities:

• Support residents with lease signing, move-in coordination, and transition into housing in collaboration with YMCA staff.
• Educate residents on lease renewal processes, inspections, and ongoing housing requirements.
• Provide service coordination by connecting residents to community resources and programs, including home care and public benefit services.
• Collaborate with residents, families, caregivers, and service providers.
• Plan and coordinate on-site programs, including social, educational, and special events.
• Monitor hospitalizations or rehabilitation stays and assist residents with safe transitions back home.
• Advocate for residents to ensure their needs are met and services are effectively delivered.
• Assist residents with applications and access to benefits and services such as healthcare, food assistance, transportation, and mental health supports.
• Build and maintain strong relationships with housing staff and act as a liaison between residents, property management, and service providers.

Requirements:

• General knowledge of housing regulations and lease requirements
• Experience working with older adults and/or adults with disabilities.
• Strong knowledge of community resources and public benefits.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong advocacy and problem-solving skills.
• Intermediate computer skills and comfort with a variety of databases and platforms

Preferred Qualifications:

• Knowledge of the ASAP system as well as other service providers
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse populations.

Qualified veteran, minority, female, disabled, bilingual and LGBTQIA candidates of all ages, religions and national origins are encouraged to apply.

Starting range: $20.00-$25.00 per hour. The range for this position is established based on internal equity and market data. Individual rates may vary within the established range based on directly relevant experience and credentials. Final offers are not negotiable.

www.seniorcareinc.org

Affirmative Action/Equal Opportunity Employer

Pay: $20.00 - $25.00 per hour

Expected hours: 35.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• This is a full-time, in-person, and off-site position. Would that work for you?
• Would you be comfortable in a role where you are supervised by both SeniorCare as your employer and the YMCA, which oversees the position?

Ability to Commute:

• Gloucester, MA 01930 (Required)

Work Location: In person

Salary : $20 - $25