What are the responsibilities and job description for the Customer Service & Enrollment Specialist position at Senior Life Pharmacy LLC?
Job description:
Customer Service & Enrollment Specialist
Senior Life Pharmacy – Thomasville, GA
Join a team that’s making medication management easier for seniors across the country.
Senior Life Pharmacy is seeking a compassionate, motivated, and detail-oriented Customer Service & Enrollment Specialist to join our growing team. In this role, you’ll serve as the first point of contact for prospective and existing patients, helping them enroll in our pharmacy services, answering questions, and providing exceptional customer support throughout the onboarding process.
If you enjoy helping people, thrive in a fast-paced environment, and want to make a meaningful difference in patients’ lives, we’d love to hear from you.
What You’ll Do
- Assist patients with enrolling in Senior Life Pharmacy services
- Explain our medication packaging, delivery, and pharmacy services
- Answer inbound calls from patients, caregivers, providers, and insurance partners
- Make outbound calls to assist with enrollment and prescription transfers
- Coordinate with physician offices to obtain prescriptions and necessary documentation
- Verify patient demographics, insurance information, and medication history
- Accurately document all interactions in our pharmacy management system
- Work closely with pharmacy technicians and pharmacists to ensure a seamless patient experience
- Resolve customer concerns with professionalism and empathy
- Meet individual and team performance goals while maintaining excellent service standards
Qualifications
- Previous customer service, healthcare, pharmacy, insurance, or call center experience preferred
- Excellent verbal and written communication skills
- Strong computer and multitasking abilities
- High attention to detail and organizational skills
- Positive attitude with a desire to help others
- Ability to work independently and as part of a team
- Pharmacy, medical office, or Medicare experience is a plus, but not required
What We Offer
- Competitive hourly pay
- Paid training
- Paid time off
- Health benefits
- Opportunities for advancement
- Monday–Friday schedule
- Supportive team environment
- The opportunity to positively impact the lives of seniors every day
About Senior Life Pharmacy
Senior Life Pharmacy is a closed-door pharmacy specializing in medication synchronization, adherence packaging, and home delivery for seniors. Our mission is simple: Your Health, Simplified. We work closely with patients, providers, and health plans to improve medication adherence while delivering outstanding customer service.
Job Type: Full-Time
Location: Thomasville, GA
Schedule:
- Monday – Friday
- Day Shift
Experience Preferred:
- Customer Service: 1 year
- Healthcare or Pharmacy: Preferred but not required
Join a company that’s growing rapidly while making a real difference in the lives of thousands of patients. Apply today and become part of the Senior Life Pharmacy team!
Benefits:
- 401(k) 5% Match
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Work Location: In person