Full-Time Care Team Coordinator - Home Care Agency

Are you passionate about home care and looking for an opportunity to grow with a dedicated team? We are seeking a Full-Time Office Manager to join our expanding home care company. This role offers a dynamic work environment where you’ll manage daily office operations while providing excellent service to clients and caregivers.

This is more than just an office manager position; it's a chance to grow within a company that values your contribution. As we continue to expand, there will be opportunities for career advancement, along with performance-based bonuses tied to both individual and company growth.

Responsibilities:

• Manage caregiver scheduling and placement to ensure proper coverage for all clients’ needs.
• Manage Lead follow-up and client relations to ensure high levels of client satisfaction and retention.
• Oversee caregiver recruitment, hiring, and onboarding to ensure the best talent is placed with our clients.
• Provide exceptional customer service to clients, families, and caregivers, ensuring all needs are met in a timely and professional manner.
• Utilize your caregiving experience to better match clients with caregivers, understanding both sides of the equation.
• Provide on-call phone coverage during office hours to address any urgent matters or scheduling changes.
• Offer call-out shift coverage at potential additional pay, and resolve last-minute scheduling issues in a fast-paced environment.
• Maintain accurate records for both caregivers and clients.
• Work with the management team to identify opportunities for improvement in service delivery.
• Grow with us: We offer opportunities for advancement as the company grows. This could lead to new responsibilities and leadership roles.
  
  
  

Requirements:

• 6 months current or recent Home Care agency office management or training experience required. Related industry experience considered.
• WellSky / Clear Care scheduling management experience is strongly preferred, but not required. We may provide training for the right candidate.
• Caregiving experience is strongly preferred, whether as a direct caregiver or in a related role. This experience will provide valuable insight into the caregiving process and improve interactions with both clients and caregivers.
• Excellent customer service skills and a strong desire to help others.
• Strong organizational and time-management skills, with the ability to manage multiple tasks in a fast-paced environment.
• Experience with Hireology software platform and caregiver recruitment.
• Excellent written and verbal communication skills.
• Ability to handle on-call phone coverage and occasional weekend shifts as needed.
  
  
  

Benefits:

• Competitive salary based on experience.
• Performance-based bonuses and potential profit-sharing plan.
• Paid time off (PTO) for all Team members.
• Healthcare Teladoc medical services provided to all Team members.
• Ongoing training and development opportunities.
• A chance to grow with us and advance your career in a supportive and rewarding environment.
  
  
  

How to Apply:

If you have Home Care Office management experience, a passion for helping others, and the excitement to get in on the ground floor of a growing new company—and share in its future success—we’d love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience to [Insert Application Email or Link].

Join our team and be part of a company where your Leadership and caregiving experience will help make a difference in the lives of others!

Who is Senior Helpers of Central Dallas?

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® who has been the nation's premier franchisor of in-home senior care since 2005, with locations across the country and internationally. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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