What are the responsibilities and job description for the Scheduling Assistant position at Senior Helpers - Memphis?
As a member of Senior Helpers, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.
Objective: To assists the scheduling department with scheduling of caregiver with clients and general office tasks.
This is currently a part-time hourly office position
Hours: 1P-5P Mon-Fri. This position also requires bi-weekly weekend on-call phone duties (work from home) and bi-weekly weeknight on-call phone duties (work from home) for which additional compensation will be provided.
Compensation: $16.00/hr plus additional compensation for on-call duties
Primary Responsibilities (including, but not limited to):.
- Answer incoming phone calls.
- Assist the scheduling department to coordinate caregivers based on assessment and care plan information for new and existing clients
- Cover on-call phones every-other weekend and weeknight coverage, additional compensation is given for on-call duty. On-call phone duty is work from home.
- Maintain all client schedules and respond to situations where scheduling conflicts, emergencies and/or “call outs” arise.
- Track and record in Wellsky all instances of caregiver assignment refusals, call outs, late arrivals, early departures, etc. and share information with the Client Care Manager on a regular basis.
- Perform general office duties
Qualifications
- Professional experience in the field of customer service is a plus!
- Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
- Must have computer skills to include use of Outlook and email
- Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast passed environment.
- Excellent problem solving abilities are a requirement, since the schedule conflicts are bound to arise that will require creative solutions.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $16