Office Administrator

Senior Helpers is a non-medical care provider dedicated to helping the elderly age safely and independently in the comfort of their homes. As we prepare to launch services in the Plano area, we are seeking an experienced and professional Office Administrator to join our founding team. Are you a sharp, high-energy, and detail-oriented individual who is truly passionate about serving our community? We invite you to join a positive work environment with tremendous growth potential, where your daily contributions will make a genuine difference in people’s lives.

Why Work for Senior Helpers?

• Great Place to Work® Certified. We value our people as the driving force behind our mission and growth.

• Support Autonomy. We invest in your development through ongoing training while providing the independence you need to excel. We trust our team to take ownership of their roles without micromanagement.

• Engaging Task Variety. We offer a dynamic workday that utilizes your full skill set, ensuring an engaging environment where you make a tangible impact on clients and caregivers alike.

Job Type: Full-Time, In-Office

Monday-Friday, 9:00 AM - 5:00 PM

Location: This position is based in Plano, Texas. Candidates must be able to reliably commute, or plan to relocate before starting work.

Primary Responsibilities (including, but not limited to):

Client Relations & Communication

• Manage phone lines, answering calls with professionalism and providing accurate information to prospective and current clients.

• Deliver outstanding service by promptly addressing client concerns to maintain positive relationships.

• Prepare new-client welcome packets and community-building items such as birthday and thank-you cards.

Scheduling & Coordination

• Proactively coordinate and schedule client assessments to ensure timely initiation of care.

• Manage staff schedules based on client care plans, ensuring all shifts for the current and upcoming business week are finalized promptly.

• Rapidly resolve scheduling conflicts, caregiver "call-outs," and emergencies to ensure there is no gap in client care.

• Participate in the on-call rotation as assigned to handle after-hours administrative needs.

Personnel Support

• Assist in the end-to-end hiring process, from recruitment and interviewing scheduling to training and onboarding tasks for new caregivers.

• Prepare and distribute new-hire packets, employee handbooks, and other caregiver assets.

Office Operations

• Oversee daily office functions to maintain a professional, organized, and efficient workplace.

• Maintain a secure filing system in strict compliance with HIPAA and other regulatory confidentiality standards.

• Assist with client invoicing.

• Monitor and replenish office inventory to ensure uninterrupted operations.

Qualifications:

• Understanding of State Regulations for Home Health preferred.

• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.

• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.

• Exceptional and verifiable customer service skills and experience.

• Professional and courteous in tone and information delivery.

• Proficiency in Microsoft Word, Excel, Internet, and Outlook, with the ability to learn other software programs quickly.

• Exceptional verbal and written communication skills.

• Ability to work independently and as part of a team. 

• Qualified candidates must possess a valid driver’s license with insurance.

• Background checks and other pre-employment screening will be required.

Experience:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• Minimum of two years in an administrative or office managerial position required.

• Experience in home health or medical services preferred.

• Prior caregiver experience is a plus.

Salary: $37,500 - $42,000/year 

Final salary offer based on skills, education, and years of relevant experience.

Benefits:

• PTO/Sick Leave

• Voluntary Benefits

Senior Helpers of East Plano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary : $37,500 - $42,000