What are the responsibilities and job description for the Operation Supervisor (Tempe, AZ, Gardner) position at Seneca Resources?
Position: Operation Supervisor / Maintenance Supervisor
Location: Tempe, AZ
Shift: 1st Shift – Mon to Fri – 8:00 am to 5:00pm
Employment: Contract to Hire
Pay Rate: Competitive, based on experience
Position Description
We are seeking a results-driven Operations Supervisor – Facilities Maintenance to lead daily work order operations, drive service excellence, and ensure KPI performance across assigned accounts. This role is ideal for a proactive operations leader with experience in facilities management, property management, maintenance operations, and service delivery oversight.
The Operations Supervisor will oversee work order management, subcontractor performance, customer escalations, and time-sensitive repairs while partnering closely with Account Management and cross-functional teams to deliver exceptional client service. Success in this role requires strong leadership, critical thinking, and the ability to manage multiple priorities in a fast-paced environment.
This is an excellent opportunity for a high-performing professional who thrives on operational efficiency, team leadership, and continuous process improvement.
Key Responsibilities
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
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Location: Tempe, AZ
Shift: 1st Shift – Mon to Fri – 8:00 am to 5:00pm
Employment: Contract to Hire
Pay Rate: Competitive, based on experience
Position Description
We are seeking a results-driven Operations Supervisor – Facilities Maintenance to lead daily work order operations, drive service excellence, and ensure KPI performance across assigned accounts. This role is ideal for a proactive operations leader with experience in facilities management, property management, maintenance operations, and service delivery oversight.
The Operations Supervisor will oversee work order management, subcontractor performance, customer escalations, and time-sensitive repairs while partnering closely with Account Management and cross-functional teams to deliver exceptional client service. Success in this role requires strong leadership, critical thinking, and the ability to manage multiple priorities in a fast-paced environment.
This is an excellent opportunity for a high-performing professional who thrives on operational efficiency, team leadership, and continuous process improvement.
Key Responsibilities
- Oversee daily facilities maintenance operations and manage work order lifecycle to ensure completion within contractual KPIs and SLAs
- Supervise direct reports and subcontractors, ensuring accountability, quality control, and on-time service delivery
- Conduct performance evaluations, coaching, mentoring, and associate development
- Manage emergency repairs, escalations, and time-critical service requests
- Collaborate with Account Management to support client satisfaction and long-term partnership growth
- Investigate and implement process improvements to enhance efficiency, reduce costs, and improve service quality
- Ensure compliance with environmental health and safety (EHS) standards and promote a culture of workplace safety
- Maintain consistent communication between customers, vendors, call center operations, and internal teams
- Monitor payment issues and resolve operational challenges proactively
- Bachelor’s degree or equivalent combination of education and professional experience
- Minimum 2 years of experience in facilities maintenance, property management, building operations, or service operations management
- Experience managing trades service delivery (Electrical, HVAC, Plumbing, Roofing) preferred
- Strong knowledge of work order systems, service coordination, and subcontractor management
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Demonstrated leadership, decision-making, and problem-solving skills
- Ability to manage multiple priorities in a deadline-driven environment
- Excellent verbal and written communication skills
- Strong customer service orientation with professional and confident demeanor
- Ability to escalate issues appropriately and make sound decisions independently
- Reliable, punctual, and committed to operational excellence
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
#ID
#ZR