What are the responsibilities and job description for the IT Service Management Specialist position at Seneca Resources?
Job Title: IT Service Management Specialist
Job Location: Boca Raton, FL, 33434 (On-Site)
Duration: Thru 6/30/26 - very likely to extend for 12 months
Rate:$42 per hour on W2
Position Overview
The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform.
Required Skillset
The ideal candidate will be an analytical thinker with a passion for process optimization and service excellence. Strong communication and stakeholder management skills are essential. The candidate should have a track record of successful project delivery in IT Service Management environments and be committed to ongoing professional development.
Education
Bachelor’s degree in Computer Science, Information Systems, Business Administration or
other related ?eld or equivalent work experience.
Experience
A minimum of two (2) years’ experience is required.
Complexity
Entry-level technical role. Assists with the execution and maintenance of ServiceNow work?ows across core ITSM processes, including Incident, Change, Request, and Problem Management. Performs assigned tasks such as updating work?ow states, validating task completions, maintaining data accuracy within CHG/INC/REQ records, and documenting routine process activities. Supports the project team by monitoring work?ow transitions, verifying SLA timers, and coordinating straightforward process steps under close direction of project and/or program managers. Follows established ServiceNow con?guration standards, ensuring adherence to de?ned approval paths, assignment rules, and process governance requirements.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Job Location: Boca Raton, FL, 33434 (On-Site)
Duration: Thru 6/30/26 - very likely to extend for 12 months
Rate:$42 per hour on W2
Position Overview
The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform.
Required Skillset
- IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
- IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
- IT Problem Management: In-depth knowledge of problem analysis, root cause identi?cation, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.
- ITIL Foundations Certi?cation: Candidate must hold a current ITIL Foundations certi?cate, evidencing a thorough understanding of IT service management principles and terminology.
- Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
- ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management work?ows. Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.
- Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
- Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
- Collaborate with stakeholders to analyze existing work?ows, recommend
- Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
- Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
The ideal candidate will be an analytical thinker with a passion for process optimization and service excellence. Strong communication and stakeholder management skills are essential. The candidate should have a track record of successful project delivery in IT Service Management environments and be committed to ongoing professional development.
Education
Bachelor’s degree in Computer Science, Information Systems, Business Administration or
other related ?eld or equivalent work experience.
Experience
A minimum of two (2) years’ experience is required.
Complexity
Entry-level technical role. Assists with the execution and maintenance of ServiceNow work?ows across core ITSM processes, including Incident, Change, Request, and Problem Management. Performs assigned tasks such as updating work?ow states, validating task completions, maintaining data accuracy within CHG/INC/REQ records, and documenting routine process activities. Supports the project team by monitoring work?ow transitions, verifying SLA timers, and coordinating straightforward process steps under close direction of project and/or program managers. Follows established ServiceNow con?guration standards, ensuring adherence to de?ned approval paths, assignment rules, and process governance requirements.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Salary : $42