Desktop Support Level III

NOTE: All Candidates must possess a current DoD Secret Clearance. They must also be certified in Sec .

Location: Westover ARB, Chicopee, MA

Schedule: Monday - Friday, Hours

Travel: Minimal, less than 10%

Duties and Responsibilities:

• Diagnose and resolve customer-reported system incidents, problems, and events.
• Administer accounts, network rights, and access to systems and equipment.
• Troubleshoot system hardware and software.
• Skill in identifying possible causes of system performance or availability degradation and initiating actions needed to mitigate this degradation.
• Knowledge of systems administration concepts.
• Knowledge of the operations and processes for incident, problem, and event management.
• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
• Develop a trend analysis and impact report.
• Knowledge of cloud computing service models, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of iOS and Android Operating Systems
• Knowledge of VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues
• Troubleshoot VMware WorkspaceOne Application Assignment issues

Required Qualifications:

• Recommend 3 years of experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive
• Sec Certification

About Seneca Resources:

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 organizations to government agencies, we connect professionals with opportunities that drive meaningful impact and support long-term career growth.

When you join Seneca, you gain a team committed to your success. We offer competitive compensation, comprehensive health, dental, and vision coverage, 401(k) plans, and continuous support throughout your assignment. Our recruiters and account managers invest in understanding your goals and placing you in roles aligned with your talents and ambitions.

Seneca Resources is proud to be an Equal Opportunity Employer, dedicated to building a diverse and inclusive workplace where all qualified applicants are encouraged to apply.