What are the responsibilities and job description for the Change Management Specialist position at Seneca Resources?
ITSM Tools
Oversee ServiceNow (or similar) workflows, approvals, and integrations
Stakeholder Communication
Lead enterprise communications for changes and outages
Facilitate cross-functional decision-making
Required Skills
Enterprise Change Management / Governance
- ITIL-based ITSM expertise
- CAB/ECCB facilitation experience
- Risk and impact analysis
- Multi-vendor coordination
- Strong communication and stakeholder management
- Experience with ServiceNow or similar ITSM tools
Preferred Skills
Project scheduling (MS Project) for complex RFCs
- Experience facilitating design sessions post-CAB approval
- Strong documentation and reporting skills
- Ability to communicate with executive stakeholders