Summary

The Outreach Collaboration Specialist strengthens partnerships, coordinates Outreach initiatives, and supports organizational strategic priorities through effective project management, stakeholder engagement, and cross-functional collaboration. This position serves as a key liaison between internal departments, community partners, and Outreach stakeholders to advance organizational goals and improve service delivery throughout the region.

Essential Functions Strategic Projects, Partnerships & Community Engagement

• Coordinate organization-wide strategic initiatives, service line development, and special projects from planning through implementation.
• Develop project timelines, monitor milestones, track outcomes, and communicate progress to leadership and stakeholders.
• Foster collaboration among internal departments, healthcare providers, community organizations, educational institutions, government agencies, and regional partners.
• Serve as a liaison between Seneca Healthcare District and external stakeholders to strengthen partnerships and advance shared organizational goals.
• Identify opportunities for collaboration, funding, workforce development, healthcare access, and community wellness initiatives.
• Coordinate stakeholder meetings, workgroups, community engagement activities, and partnership communications.
• Maintain partnership records and track engagement activities, outcomes, and opportunities for continuous improvement.

Marketing, Communications & Events

• Collaborate with the Marketing and Communications Department to support outreach, public relations, community engagement, and organizational branding efforts.
• Assist with the development and implementation of communication strategies promoting organizational initiatives, partnerships, services, programs, and events.
• Create and distribute marketing materials, newsletters, stakeholder communications, community updates, and informational resources.
• Plan, coordinate, promote, and support community events, educational programs, stakeholder meetings, conferences, and special events.
• Coordinate event logistics, vendor and partner relationships, sponsorships, and post-event evaluations.
• Identify and promote organizational accomplishments, success stories, and community impact initiatives that support the District's mission, vision, and values.

Patient Experience & Organizational Support

• Support patient experience initiatives by coordinating complaint and grievance processes, investigating concerns, and facilitating timely resolutions.
• Monitor patient satisfaction feedback, conduct patient rounding and follow-up activities, and identify opportunities for service improvement.
• Support leadership through research, reporting, presentations, stakeholder engagement, and strategic planning activities.
• Facilitate cross-department communication, collaboration, and process improvement efforts that enhance organizational effectiveness.
• Provide support and education related to quality improvement, risk management, patient experience, and organizational initiatives.
• Participate in committees, workgroups, and other assigned duties that support organizational goals and continuous improvement.

Knowledge, Skills, and Abilities

• Knowledge of healthcare quality improvement, risk management, patient safety, regulatory compliance, accreditation standards, and policy and procedure development.
• Strong project management and organizational skills with the ability to coordinate multiple initiatives, prioritize competing demands, and meet deadlines.
• Excellent analytical and problem-solving abilities to evaluate data, identify trends, and develop effective process improvements.
• Exceptional communication and interpersonal skills with the ability to collaborate across departments, facilitate meetings, provide education, and effectively address patient and staff concerns.
• Ability to interpret regulations, exercise sound judgment, maintain confidentiality, and work independently while promoting continuous improvement and organizational excellence.

Physical Requirements, Safety, and Environmental Conditions  

• Follows safe work practices, takes an active interest in preventing injury or illness and promoting a safe and healthful environment for self and others, and complies with Hospital and governmental safety regulations.
• Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients, and support agencies
• Sits, stands, bends, lifts, walks, and moves intermittently during working hours and ability to lift up to 20 lbs.

Compliance

• Assumes personal responsibility to comply with all Federal, State and local laws governing business conduct, conducts business in an ethical and trustworthy manner, and always displays the qualities and characteristics of a professional when dealing with patients, visitors, physicians, volunteers, and fellow employees.
• Exemplifies the Seneca Core Values in all aspects of work responsibilities and demonstrates these values to fellow employees and supervisors.

Quality of Work

• Assumes responsibility for professional customer service when working with the public, physicians, and other departments. 
• Strives for excellence in following policies and procedures.
• Utilizes positive communication skills when interacting with people who work for, are serviced by, or associated with the hospital, to ensure that persons receive the highest degree of attention and courtesy.
• Maintains confidentiality of information received in the department and throughout the hospital by complying with strict confidentiality regulations per HIPAA requirements.
• Promotes professional growth of self and co-workers by participating in on-the-job training, continuing education and assisting with training of new employees.

Why Seneca Healthcare District?

Seneca employees are united in our quest to improve the health and well-being of our patients, and we empower each of our team members to fulfill this mission and reach their full potential regardless of job title or experience level.

To this end, we offer:

• Leading benefits package for full-time and part-time employees, inclusive of health, prescription drug, dental, vision and life insurance coverage.
• Sponsored 403(b) plan, with up to 3% matching contribution, and eligibility to participate in the District-funded pension program following one year of service.
• Generous Accrued Paid Time Off (PTO) and Sick Leave.
• A "One Team" culture of deep respect and admiration across all teams and functions, regardless of role or background.

Qualifications

• Bachelor's degree in a related field required
• Demonstrated experience coordinating cross-functional projects and process improvement initiatives.
• Experience with healthcare regulations, accreditation standards, and policy development preferred.
• Equivalent combinations of education, training, and experience that provide the required knowledge, skills, and abilities may be considered.

Salary : $25 - $35