Summary

The Continuous Improvement Coordinator serves as a key resource in advancing organizational compliance, patient safety, quality improvement, and strategic initiatives. This position coordinates the development and maintenance of organizational policies, manages risk-related programs and reporting processes, administers workers' compensation activities, and supports organization-wide projects that drive operational and service excellence. Working closely with leadership and departmental teams, the Continuous Improvement Coordinator promotes regulatory compliance, reduces organizational risk, facilitates performance improvement efforts, and ensures the successful execution of strategic priorities that enhance organizational outcomes and patient experience.

Essential Functions

Policy and Procedure Management

• Coordinate the development, review, approval, and revision of organizational policies and procedures.
• Maintain the policy management system and ensure documents remain current and compliant.
• Collaborate with department leaders to standardize policies and align them with regulatory requirements and best practices.
• Monitor policy review schedules and facilitate timely updates.

Risk Management

• Coordinate the organization's risk management program.
• Assist with incident reporting, investigations, trend analysis, and corrective action follow-up.
• Support regulatory reporting requirements related to patient safety events.
• Participate in risk assessments and recommend strategies to reduce organizational risk.
• Collaborate with leadership to promote a culture of safety and accountability.

Strategic Project Coordination

• Coordinate organization-wide strategic projects and service line development from planning through implementation.

• Develop project timelines, monitor milestones, and communicate progress to leadership.
• Facilitate cross-department collaboration to ensure successful completion of organizational initiatives.
• Track project outcomes and identify opportunities for continuous improvement.

• Assist with the coordination and implementation of performance improvement projects across departments.

Worker’s Compensation

• Managed end-to-end workers' compensation claims, ensuring timely reporting, documentation, and resolution in compliance with state and federal regulations.
• Coordinated with employees, supervisors, medical providers, insurance carriers, and third-party administrators throughout the claims process.
• Investigated workplace injuries and incidents to determine root causes and implement corrective actions to reduce future claims.
• Monitored claim status, medical treatment plans, and return-to-work timelines to minimize lost workdays and claim costs.

Other Duties

• Provide support, resources, and education related to policies, risk management, and quality improvement initiatives.
• Participate in organizational committees, meetings, and workgroups as assigned.
• Collaborate with department leaders and staff to implement process improvements and monitor outcomes.
• Perform other related duties consistent with the responsibilities of the position.

Knowledge, Skills, and Abilities

• Knowledge of healthcare quality improvement, risk management, patient safety, regulatory compliance, accreditation standards, and policy and procedure development.
• Strong project management and organizational skills with the ability to coordinate multiple initiatives, prioritize competing demands, and meet deadlines.
• Excellent analytical and problem-solving abilities to evaluate data, identify trends, and develop effective process improvements.
• Exceptional communication and interpersonal skills with the ability to collaborate across departments, facilitate meetings, provide education, and effectively address patient and staff concerns.
• Ability to interpret regulations, exercise sound judgment, maintain confidentiality, and work independently while promoting continuous improvement and organizational excellence.

Physical Requirements, Safety, and Environmental Conditions  

• Follows safe work practices, takes an active interest in preventing injury or illness and promoting a safe and healthful environment for self and others, and complies with Hospital and governmental safety regulations.
• Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients, and support agencies
• Sits, stands, bends, lifts, walks, and moves intermittently during working hours and ability to lift up to 20 lbs.

Compliance

• Assumes personal responsibility to comply with all Federal, State and local laws governing business conduct, conducts business in an ethical and trustworthy manner, and always displays the qualities and characteristics of a professional when dealing with patients, visitors, physicians, volunteers, and fellow employees.
• Exemplifies the Seneca Core Values in all aspects of work responsibilities and demonstrates these values to fellow employees and supervisors.

Quality of Work

• Assumes responsibility for professional customer service when working with the public, physicians, and other departments. 
• Strives for excellence in following policies and procedures.
• Utilizes positive communication skills when interacting with people who work for, are serviced by, or associated with the hospital, to ensure that persons receive the highest degree of attention and courtesy.
• Maintains confidentiality of information received in the department and throughout the hospital by complying with strict confidentiality regulations per HIPAA requirements.
• Promotes professional growth of self and co-workers by participating in on-the-job training, continuing education and assisting with training of new employees.

Why Seneca Healthcare District?

Seneca employees are united in our quest to improve the health and well-being of our patients, and we empower each of our team members to fulfill this mission and reach their full potential regardless of job title or experience level.

To this end, we offer:

• Leading benefits package for full-time and part-time employees, inclusive of health, prescription drug, dental, vision and life insurance coverage.
• Sponsored 403(b) plan, with up to 3% matching contribution, and eligibility to participate in the District-funded pension program following one year of service.
• Generous Accrued Paid Time Off (PTO) and Sick Leave.
• A "One Team" culture of deep respect and admiration across all teams and functions, regardless of role or background.

• Bachelor's degree in a related field required
• Demonstrated experience coordinating cross-functional projects and process improvement initiatives.
• Experience with healthcare regulations, accreditation standards, and policy development preferred.
• Equivalent combinations of education, training, and experience that provide the required knowledge, skills, and abilities may be considered.

Salary : $31 - $43