Front-End Lead

PRIMARY OBJECTIVE: To assist in supervising front-end functions. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees.NATURE AND SCOPE: Emphasis in this position is assisting the Front-End Manager with supervision of front-end policies and procedures, office procedures, clerk performance, labor control and customer relations. Primary learning challenge is in supervising the cashiers and baggers, monitoring labor and understanding bookkeeping procedures as well as reviewing management reports. This position requires ongoing social skills/verbal interaction, judgment/decision making, listening skills, reading, walking, standing and the ability to work under pressure. Position functions and work hours may vary according to business needs. All assignments and work direction are provided by the Front-End Manager or person in charge.ESSENTIAL POSITION FUNCTIONS:Assist in supervising front-end activity to ensure positive customer relations and accurate, prompt checkoutEffectively communicate clerk and bagger priorities, policies and procedures and delegate accordinglyEnsure proper customer relationsEnsure correct product handling and scanning techniquesEnsure adherence to Company policyEnsure proper handling of all forms of tender and couponsEnsure price checks are obtained If item not in the system a scan error receipt is completed as necessaryAuthorize check cashingEnsure front-end cleanliness and organization to include filling bags and keeping front-end clear of shopping cartsEnsure proper etiquette is used for the telephone and the paging systemAssist in performing daily store accounting proceduresConduct scheduled reports for use in daily accounting activitiesBalance and reconcile all cashier reports and communicate with management regarding over/shortsEnsure adequate amounts of change on hand and follow procedure in ordering and receiving changeFollow procedure for bank deposits Follow procedure for reporting store accounting data, sales and deposits using total store recap sheets and safe count sheetFollow procedure for handling cash and check for accountability and securityVerify safe count dailyFollow procedure for ending days business and beginning new period, including entering day’s deposit informationProperly handle in-store customer chargesFollow procedure for coupon handlingNotify management of any bookkeeping problems Maintain safe, tills and locks on all doors for securityMaintain confidentiality regarding sales and cash on hand Assist in developing and implementing weekly work plan for Front-EndMonitor schedule to actual and make front-end coverage adjustments to customer volume Assist in performing front-end personnel functionsConduct or supervise training and assess retraining needsRecommend and administer disciplinary actionRecommend employees for advancement or special recognitionCommunicate and work with the Store Director in charge as appropriate to above functions in absence of the Front-End ManagerAssist with reviewing reports and taking appropriate actionReview voids and refunds for proper authorization and handlingCheck accuracy of bookkeeping reports and depositsEnsure cash inventory control for accountingAssist in supervising front-end security proceduresEnsure employees know and are able to implement emergency proceduresEnsure proper authorization for admittance to security areasAssist in monitoring front-end safetyObserve for unsafe conditions, ensure accidents are reported immediately and ensure front- end personnel are properly trained in safety procedures guidelinesEnsure no one under 18 years of age operates hazardous equipmentEnsure the use of personal protective devices when necessaryReport and ensure all defective equipment is repairedPerform cashiering duties Scan and process customers’ ordersGreet and thank all customers and provide prompt and courteous serviceEnsure positive customer relations and satisfactionEnsure proper handling of tender and couponsFollow front-end security proceduresAssist with front-end cleaning and maintenancePerform customer service dutiesGive breaks to the customer service cashiersHandle customer needs and refund in the appropriate mannerAnswer the telephone as timely as possible with a friendly positive toneDirect phone calls to the appropriate personnelEnsure breaks and lunches are given on a timely scheduleDirect clerks and baggers where they will work when beginning their shiftSell gift cardsDirect guests and vendors to the appropriate areaBag groceries for customersMake sure groceries are properly bagged for each customerSupervise clerks and baggers to make sure they are bagging correctlyMaintain the employee loungeEnsure each night a clerk cleans the lounge and empties the garbageMake sure the refrigerators are cleaned on a timely basisFollow all store and department policies and proceduresParticipate in and contribute to store management meetingsFUNCTIONAL REQUIREMENTS:PhysicalLifting up to 50 lbs.Pushing/pulling up to 200 lbs.Equipment operation (register, scanner, scale, telephone, paging system, computer)Walking, standing, squatting, stooping, bending, turning, reaching, grabbing, sittingMentalJudgment/decision makingSocial skills/verbal interactionListening skillsMemorizationReading, writing, mathIMPORTANT DISCLOSURE NOTICEThe job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.