Director of Office Operations

Salary: $85-95About UsSemper Fi Custom Remodeling is a fast-growing, award-winning remodeling company based in Black Mountain, NC. We are dedicated to delivering exceptional craftsmanship, operating with integrity, and ensuring unmatched client satisfaction. As we continue to expand, we are seeking an executive-level leader to oversee office operations and the Project Development team, drive operational excellence, and foster the growth and development of our people. This role is key to shaping our team, improving processes, and supporting the ongoing success and growth of the company.Position OverviewWe are seeking a seasoned, executive-level professional to serve as Director of Office Operations. In this leadership role, you will oversee all office functions and the Project Development team, working directly with the Director of Operations to drive the growth and development of both the team and the company. The ideal candidate is highly organized, strategic, and committed to operational excellence and team performance.Key ResponsibilitiesLead the daily operations of the office and the Project Development teamConduct weekly one-on-one meetings with team members to review KPIs, provide coaching, and ensure professional growthOversee onboarding, training programs, and ongoing employee development initiativesEnsure all pre-construction processes and project workflows are running efficiently and effectivelyIdentify opportunities for continuous improvement in processes, team performance, and operational efficiencyFacilitate communication and collaboration across departments to achieve company goalsSupport problem-solving and operational guidance for team members as neededFoster a positive, growth-oriented company cultureAdapt communication style to fit diverse personalitiesanalytical estimators, creative designers, persuasive salespeople.Mediate disagreements constructively, focusing on shared goals rather than personal differences.Encourage cross-departmental respect by highlighting how each role contributes to client satisfaction.Understand how sales, estimating, and design feed into construction execution.Keep teams aligned with Semper Fis promise of a guided, stress-free remodeling experience.QualificationsMinimum of 57 years of experience in office management, operations, or a similar leadership roleProven experience leading teams, conducting one-on-ones, and tracking KPIs (Create tailored growth paths, provide regular feedback and mentorship to build confidence and skill sets.)Strong organizational, strategic, and problem-solving skillsExperience in project-driven environments, construction, or related industries preferredExcellent communication and interpersonal skillsAbility to collaborate with executive leadership and influence operational strategyBenefitsHealth, Dental, and Vision Insurance OptionsPaid Time Off (PTO): Vacation, sick leave, and paid holidays401(k) with Company MatchProfessional Growth Opportunities: Training programs and advancement potentialAdditional Perks: Complimentary snacks, company-provided uniforms, and a supportive team cultureEqual Opportunity EmployerSemper Fi Custom Remodeling values diversity and inclusion. We are committed to fostering an equitable workplace and do not discriminate based on race, color, religion, sex, gender identity or expression, national origin, sexual orientation, marital status, disability, genetic information, age, military service, or any other protected category.

Salary : $85 - $95