Director of Operations

***This opportunity is contingent upon the successful award of a contract***

Summary

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Director of Operations with a minimum of eight (8) years of experience in their area of expertise or in the transportation or logistics sector. The Director of Operations will assist with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations. The Director of Operations will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of operations. The ideal candidate will have worked in the transit sector with a range of supervisory roles in their field of expertise, demonstrate excellence in budget development and management and demonstrate a management approach that is growth-oriented and forward-thinking. The incumbent will report to the General Manager.

Responsibilities:

• Interface with both customers and Coach USA staff (dispatchers/drivers)
• Must be knowledgeable of all gates and routes
• Will communicate with central dispatch when necessary
• Ensure employees are following proper policies and procedures
• Responsible for maintaining operational budgetary requirements and apply solid business principles
• Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
• Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
• Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
• Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
• Forwards safety items to Maintenance Department
• Recommends and processes disciplinary action, when appropriate, to General Manager.
• Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution

Requirements:

• Strong written and verbal communication skills
• Must be self-motivated
• Ability to demonstrate problem-solving and decision-making skills
• Ability to lead and work independently as well as in a group environment
• Applicable computer experience and skills
• Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
• Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
• Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
• Must have the ability to learn, understand and follow all public transit routes/schedules
• Ability to work in a fast-paced, ever-changing environment
• CDL preferred but not required

Interested candidates can apply at www.coachusa.jobs

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.