Scheduling Analyst

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property

Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President.

Responsibilities

Labor planning & scheduling

• Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals
• Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements
• Coordinate with department leaders to balance workforce efficiency with service quality
  
  

System administration & Data management

• Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions)
• Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records
  
  

Performance analysis & continuous improvement

• Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making
• Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction
• Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence
  
  

Cross functional collaboration

• Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets
• Communicate schedule updates and staffing insights clearly to leaders and team members
  
  

Knowledge Of

• Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
• Prior experience in workforce planning, scheduling, or operational analytics (3 YOE preferred)
• Strong understanding of labor standards, scheduling optimization, and compliance frameworks
• Excellent organizational skills with keen attention to detail and accuracy
• Ability to communicate effectively and collaborate across functions
  
  

Ability To

• Labor scheduling for designated functions / locations
• Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps
• Develop & monitor labor scheduling KPIs & report out to stakeholders
• Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)